Food & Drink Guest Relations - Camelia Lounge - Waldorf Astoria Ras Al Khaimah

Hilton Worldwide, Inc.; Ras Al Khaimah; On-site; AED 110,000 - 147,000; Full time

Job summary

A leading global hospitality leader is looking for a Food & Drink Guest Relations professional for the Waldorf Astoria Ras Al Khaimah. The role involves ensuring guest satisfaction, managing queries, and adhering to high customer service standards. Ideal candidates should possess strong communication skills, preferably in Arabic, and commitment to a high level of service. Previous experience in the food and drink industry is a plus.

Qualifications

• Good communication skills, ability to communicate in Arabic.
• Committed to delivering high levels of customer service.
• Flexibility to respond to a range of different work situations.

Responsibilities

• Manage guest queries in a friendly, timely, and efficient manner.
• Ensure knowledge of menu and all products.
• Follow correct reporting procedures if faced with issues.

Skills

Good communication skills

Ability to speak Arabic

Customer service commitment

Flexibility

Ability to work independently or in teams

Education

Degree in relevant area

Job description

Overview

Job Description - Food & Drink Guest Relations - Camelia Lounge - Waldorf Astoria Ras Al Khaimah (HOT0BZC3)

Job Description

Food & Drink Guest Relations - Camelia Lounge - Waldorf Astoria Ras Al Khaimah (HOT0BZC3)

Work Locations

Waldorf Astoria Ras Al Khaimah, Vienna Street Ras Al Khaimah 99999

What will I be doing?

A Food & Drink Guest Relations is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.

• Manage guest queries in a friendly, timely, and efficient manner
• Ensure knowledge of menu and all products
• Follow correct reporting procedures if faced with issues
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
• Has a good knowledge of the restaurant's sitting arrangements
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Food & Drink Guest Relations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good communication skills, ability to communicate in Arabic language
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Experience in Food and Drink department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!