Fleet Sales Coordinator

AWR; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent automotive firm is seeking a Fleet Sales Coordinator in Dubai. Responsibilities include managing customer enquiries, processing orders, and coordinating vehicle deliveries to ensure seamless sales operations. The ideal candidate will have a graduate degree, strong IT skills, and a minimum of 2 years of experience in sales coordination. Proficiency in Microsoft Office and CRM systems is essential. This role requires excellent communication and multitasking abilities within a fast-paced environment.

Qualifications

• Minimum 2 years of experience in sales coordination or a related role.
• Strong IT proficiency is required.

Responsibilities

• Manage customer enquiries and process orders.
• Coordinate vehicle deliveries and ensure compliance with policies.
• Serve as the primary point of contact for customer support.

Skills

Strong communication skills

Interpersonal skills

Ability to multitask

Proficiency in Microsoft Office

CRM systems knowledge

Education

Graduate or Diploma holder

Tools

Microsoft Office

CRM systems

Job description

At AWR Group, we are at work for a planet that prospers. A world that serves all generations those of today, and those yet to come. We’re a group of companies, transforming businesses of today and building purposeful ventures for the future. Our greatest endeavour is to enhance the lives of all generations we touch. We are AWR Group. We embrace generation next.

Job purpose: (Use one or two sentences to state the major purpose, objective or function of the position and the end result it is intended to accomplish.)

The Fleet Sales Coordinator plays a crucial role in supporting the fleet sales team by managing customer enquiries, processing orders, and coordinating vehicle deliveries. This role ensures a seamless sales process by liaising between clients, dealerships, and internal departments. The coordinator is responsible for maintaining accurate records, ensuring compliance with company policies, and delivering exceptional customer service to fleet clients.

Job responsibilities

(These are the fundamental job duties regularly performed by the employee in the position.)

Main Job Functions

• Act as a liaison between customers and Sales Consultants to ensure smooth and efficient sales operations, including reservation creation and confirmation, order booking, and delivery coordination, thereby contributing to target achievement.
• Serve as the primary point of contact for customer support via telephone, email, or face-to-face interactions while consultants are in the market.
• Coordinate with the Traffic Department for customer registration, fine clearance, mortgage release, and other related processes.
• Verify relevant sales documentation, such as custom certificates and VIN details, before communicating with customers.
• Prepare and review supporting documents for invoicing and maintain proper filing and organisation of records.
• Allocate leads and enquiries to the sales team, ensuring timely consolidation and submission of customer registration requests.
• Provide onboarding support to new joiners in coordination with the GHRD and GIT departments (e.g. Windows access, Oracle responsibilities, etc.).
• Uphold the highest standards of professionalism and ethical conduct, handling confidential information with discretion.

Measurement & Performance

• Support the achievement of Fleet Sales objectives by ensuring all sales coordination tasks are completed on time and in compliance with company policies.
• Maintain punctuality, discipline, and adherence to attendance standards.
• Demonstrate AAC Core Values: Integrity, Commitment, Adding Value, and Continuous Improvement.

Administration

• Generate and submit reports to managers, including daily invoicing, weekly forecasts, and target/model mix achievement reports.
• Assist the manager with market intelligence, competitor quotation analysis, logistics, and order management.

Finance & Risk Management

• Ensure timely submission of bank documents.
• Maintain proper control and copies of customs documents and traffic letters for the respective team.
• Verify cheque clearance before releasing customer registration papers, processing vehicle registration, and delivering vehicles.

Process Compliance Role

• Ensure full compliance with ISO standards, Standard Operating Procedures (SOPs), and Group Internal Audit (GIA) requirements.
• Adhere to company policies and industry regulations to maintain operational integrity.
• Support internal audits and take corrective actions as required to uphold compliance standards.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job function. They are not intended to be construed as an exhaustive list of all job duties performed. Management reserves the right to revise or amend duties at any time.

Educational Qualification

• Graduate or Diploma holder with strong IT proficiency.

Work Experience

• Minimum 2 years of experience in sales coordination or a related role.

Competencies

• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office, CRM systems, and other sales-related software.
• Ability to multitask, prioritise, and work in a fast-paced environment.
• Knowledge of fleet sales processes and vehicle leasing is an advantage.
• Ability to work flexibly, depending on business needs.

Languages

• English a must, Arabic an added advantage.