FinTech Client Retention & Support Specialist

FxPro; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international fintech company is seeking a Customer Retention Officer in Dubai to ensure excellent client support through various channels such as Live Chat, email, and phone. Responsibilities include managing account verification processes, maintaining high-value client relationships, and gathering client feedback to enhance operational efficiency. The ideal candidate should be fluent in English and Arabic, possess strong problem-solving skills, and have experience in customer service within financial services. Competitive compensation and benefits are offered.

Benefits

Competitive compensation package

21 days off and 15 sick leaves annually

Corporate insurance plan

Visa/work permit support

Qualifications

• Experience in providing customer service and support via chat, email, and phone.
• Ability to manage multiple tasks and prioritize effectively.
• Experience in financial services or online trading.

Responsibilities

• Provide comprehensive client support through various channels.
• Manage account verification and funding processes.
• Maintain high-value client relationships.

Skills

Fluent in English

Fluent in Arabic

Strong problem-solving skills

Excellent communication skills

Detail-oriented

Tools

Customer support software

CRM systems

Job description

A leading international fintech company is seeking a Customer Retention Officer in Dubai to ensure excellent client support through various channels such as Live Chat, email, and phone. Responsibilities include managing account verification processes, maintaining high-value client relationships, and gathering client feedback to enhance operational efficiency. The ideal candidate should be fluent in English and Arabic, possess strong problem-solving skills, and have experience in customer service within financial services. Competitive compensation and benefits are offered.