Field Services Engineer

Stryker; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading medical technology company is seeking a Field-Based Technical Support Engineer in Dubai. The role involves troubleshooting, servicing, and maintaining company products while ensuring compliance with standards. Candidates should have a strong engineering background and at least 1 year of relevant experience. Strong communication skills and fluency in English are essential, while knowledge of Arabic is preferred. This position requires significant travel, up to 90%.

Qualifications

• Minimum 1 year of relevant experience in a technical role.
• Strong technical and analytical skills related to product servicing.
• Fluency in both spoken and written English, technical and medical.

Responsibilities

• Troubleshoot company products and provide technical support.
• Servicing, repairing, and maintaining company products.
• Install, set up, and upgrade company products as needed.
• Ensure timely follow-up on service requests and maintenance contracts.

Skills

Troubleshooting

Technical support

Analytical skills

Communication skills

Computer literacy

Education

Engineering degree (Electrical, Electronic, or Mechanical)

Job description

Overview

Work Flexibility: Field-based

Responsibilities

• To troubleshoot company products and provide technical support to internal and external customers.

• To undertake the servicing repairing and preventive maintenance. of company products to the required standards ensuring all related procedures are followed.

• To undertake the testing of company products and provide fully completed test and service reports.

• To perform installation setup and upgrades on company products as required.

• To fulfill Service Contracts with planned Preventive Maintenance visits.

• To ensure timely follow-up on all tickets / work orders.

• To work with the appropriate support functions as well as the customers to schedule customer visits.

• To escalate opportunities and issues through appropriate channels and stay up to date on compliance and legal aspects related to his / her job on an ongoing basis.

Qualifications

Required:

• Engineering background (Electrical / Electronic or Mechanical Preferred. Biomedical Telecommunications accepted)

• Fluency in both spoken and written (technical and medical) English

• Min 1 year of relevant experience

• Strong technical and analytical skills

• Strong communication skills

• Computer skills / literacy

Preferred:

• Basic IP Networking knowledge

• Arabic language

Travel Percentage: 90%