Field service technician

Sandvik; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A global engineering company in Dubai is seeking a proactive Field Service Engineer to enhance equipment performance and customer satisfaction. The role involves equipment assembly, performing repairs, and providing technical consultations. Candidates should have at least 5 years of experience in the construction or mining sector, a degree in engineering, and be willing to travel extensively across the Middle East. Effective communication skills in English are essential.

Qualifications

• Minimum 5 years as a field service engineer.
• Experience in Construction / infrastructure / Mining sector is essential.
• Willingness to travel up to 80% for customer sites.
• Languages: English mandatory; Hindi and Arabic are advantageous.

Responsibilities

• Assemble and commission delivered equipment.
• Perform repairs and maintenance at customer locations.
• Conduct routine and warranty inspections.
• Provide training to customer personnel.
• Maintain accurate service records.

Skills

Intermediate English

Strong communication skills

Technical problem-solving

Client relationship management

Team collaboration

Education

Engineering / Mechanical engineering degree

Electrician certification

Tools

Microsoft Office

Salesforce

Job description

Overview

The role of a Field Service Engineer for Stationary Crushing and Screening equipment encompasses a range of responsibilities aimed at ensuring optimal equipment performance and customer satisfaction.

Responsibilities

• Equipment Assembly and Commissioning: Assemble and commission delivered equipment to ensure proper functionality.
• Repairs and Maintenance: Supervise and perform repairs on machinery or sub-assemblies at customer locations, ensuring timely and effective service.
• Inspections and Client Prospecting: Conduct routine and warranty inspections to maintain equipment standards and identify potential new clients.
• Customer Training: Provide training to customer personnel on the proper use and maintenance of Sandvik equipment to enhance operational efficiency.
• Data Management: Maintain accurate records of equipment and service activities in the database for tracking and analysis.
• Technical Support and Coordination: Collaborate with the sales department to offer technical support, ensuring seamless communication and customer satisfaction. Work closely with Sandvik customers to provide technical consultations; address and resolve customer complaints. Prepare spare parts requests in collaboration with Inside Sales, Sales Engineers and End Customer.
• Contractual Support: Assist in finalizing contractual clauses related to equipment commissioning, ensuring all technical aspects are accurately represented.
• Safety Compliance: Strictly adhere to safety standards, including working at heights when necessary, to maintain a safe working environment.

This role requires a proactive approach to understanding and anticipating customer needs, with a focus on maximizing satisfaction and contributing to innovative solutions for clients.

Qualifications

MANDATORY LOCATION – Dubai, UAE

• Languages: English at an intermediate level (mandatory). Hindi and Arabic are valued/advantage.
• Willingness to travel for customer sites up to 80% of working time; valid category B driver’s license.
• Education: Engineering / Mechanical engineering degree or relevant experience; minimum 5 years as a field service engineer.
• Minimum 5 years of experience in Construction / infrastructure / Mining sector.
• Strong written and verbal communication skills.
• Electrician certification is an advantage.
• Computer skills: Microsoft Office; Salesforce or other software relevant to the job activities.
• Consider 80% traveling time around the Middle East region.