Field Service Engineer - UAE (Legacy)

Stryker; Remote; AED 80,000 - 120,000; Full time

Job summary

A global medical technology company is seeking a Technical Support Engineer in the United Arab Emirates. In this role, you will troubleshoot company products and provide technical support, alongside servicing, repairing, and maintaining these products to required standards. The ideal candidate will have an engineering background, strong technical skills, and be fluent in English. This position requires 80% travel and offers flexibility, focusing on field-based work.

Qualifications

• Min 1 year of relevant experience.
• Fluency in spoken and written English.
• Strong technical and analytical skills.

Responsibilities

• Troubleshoot company products and provide technical support.
• Service, repair, and maintain company products.
• Install, set up, and upgrade company products as needed.

Skills

Technical support

Communication

Analytical skills

Education

Engineering background (Electrical, Electronic, Mechanical)

Tools

Computer literacy

Job description

What You Will Do

• To troubleshoot company products and provide technical support to internal and external customers.
• To undertake the servicing, repairing and preventive maintenance of company products to the required standards ensuring all related procedures are followed.
• To undertake the testing of company products and provide fully completed test and service reports.
• To perform installation, setup and upgrades on company products as required.
• To fulfill Service Contracts with planned Preventive Maintenance visits.
• To ensure timely follow-up on all tickets / work orders.
• To work with the appropriate support functions as well as the customers to schedule customer visits.
• To escape opportunities and issues, through appropriate channels and stay up to date on compliance and legal aspects related to his / her job on an ongoing basis.

What You Will Need

Required:

• Engineering background (Electrical / Electronic or Mechanical Preferred. Biomedical, Telecommunications, accepted)
• Fluency in both spoken and written (technical and medical) English
• Min 1 year of relevant experience
• Strong technical and analytical skills
• Strong communication skills
• Computer skills / literacy

Preferred:

• Basic IP Networking knowledge
• Arabic language

Travel Percentage: 80%

Work Flexibility: Field-based