Field Service Engineer - FHT - Bakery - Middle East

GEA; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading industrial equipment company based in Dubai is seeking a Field Service Engineer to install and maintain bakery equipment across the Middle East. The ideal candidate will have extensive experience in the Bakery or FMCG sector, along with a degree in Engineering. Key responsibilities include troubleshooting, preventive maintenance, and customer training. Excellent communication skills are essential, and fluency in English is required, with Arabic being a plus. This role involves extensive travel.

Qualifications

• 25 years of hands-on field service experience in Bakery or FMCG sectors.
• Experience with industrial bakery equipment is advantageous.
• Fluent in English; Arabic is a plus.

Responsibilities

• Install and maintain bakery equipment across the Middle East.
• Conduct troubleshooting and preventive maintenance.
• Promote digital tools and remote service offerings.

Skills

Troubleshooting

Customer service

Communication

Mechanical systems knowledge

Basic electrical systems knowledge

Education

Degree/Diploma in Mechanical, Electrical, or Mechatronics Engineering

Job description

Responsibilities / Tasks

• Perform installation commissioning maintenance and repair of GEA Bakery equipment at customer sites across the Middle East.
• Ensure mechanical and basic electrical troubleshooting of bakery processing machinery such as dough dividers mixers ovens and related systems.
• Coordinate with customers and internal teams for project execution and equipment start-up.
• Conduct preventive maintenance and calibration activities to minimize downtime and ensure equipment performance.
• Maintain accurate documentation including service reports commissioning checklists and technical feedback.
• Provide timely technical support and training to customers on proper equipment usage and best practices.
• Identify spare part needs and support customers with spare parts recommendations and follow-up.
• Ensure compliance with Health Safety and Environment (HSE) standards at all times during on-site visits.
• Support claims handling and warranty assessments where required.
• Promote GEAs digital tools and remote service offerings to enhance customer experience and operational efficiency.
• Maintain proactive communication with customers to ensure satisfaction and service continuity.
• Identify upselling opportunities in spare parts and services.
• Flexibility to travel extensively across the region sometimes on short notice.
• Participate actively in the implementation of DIGITALIZATION drive by the company.
• Report to Director Service FHT.

Your Profile / Qualifications

• Degree/Diploma in Mechanical Electrical or Mechatronics Engineering.
• 25 years of hands‑on field service experience preferably in the Bakery Food Processing or FMCG sectors.
• Prior experience with GEA or similar industrial bakery equipment is a strong advantage.
• Sound understanding of mechanical systems; basic knowledge of automation and electrical systems is beneficial.
• Excellent troubleshooting communication and customer service skills.
• Fluent in English; Arabic is an added advantage.

Did we spark your interest

Then please click apply above to access our guided application process.