Field Engineer: On-Site & Remote Security Systems Expert

Genetec; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm in the UAE is looking for a skilled Field Engineer to provide technical support for security solutions. You'll conduct installations and audits, act as a liaison with customers, and ensure timely resolution of issues. Ideal candidates have a degree in Computer Sciences or Electrical Engineering, experience in customer service, and expertise in networking principles. This role offers opportunities for professional development in a diverse environment.

Benefits

Opportunities for professional development

Creative work environment

International and diverse workplace

Qualifications

• Experience in customer service, technical support, and/or project management.
• Strong knowledge of networking principles and IP protocols.
• Capacity to travel 30/40% of the time.

Responsibilities

• Provide remote and on-site technical support for Genetec systems.
• Act as a primary technical point of contact for projects.
• Document issues in the trouble ticket system and CRM tool.

Skills

Customer service experience

Technical support skills

Project management experience

Analytical skills

Excellent communication skills in Arabic and English

Education

Degree in Computer Sciences or Electrical Engineering

Tools

Windows operating systems

Networking principles and IP protocols

CCTV systems deployment

Access control systems

C#, Visual Basic, VBScript, PowerShell

Job description

A leading technology firm in the UAE is looking for a skilled Field Engineer to provide technical support for security solutions. You'll conduct installations and audits, act as a liaison with customers, and ensure timely resolution of issues. Ideal candidates have a degree in Computer Sciences or Electrical Engineering, experience in customer service, and expertise in networking principles. This role offers opportunities for professional development in a diverse environment.