Field Engineer L1

SecurityTech; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A specialized engineering firm in Dubai is looking for a Field Engineer to handle installations and preventive maintenance of systems. The ideal candidate will have a Bachelor's degree in Engineering and 2-3 years of relevant experience, preferably in the Middle East. Strong English communication skills are mandatory, while knowledge of Arabic or Portuguese is advantageous. The role requires excellent organizational skills and the ability to travel extensively. Join our team and contribute to enhancing customer satisfaction through technical excellence.

Qualifications

• 2 to 3 years of experience as a Field Engineer in a similar industry.
• Language skills in Arabic or Portuguese are an advantage.
• Willingness to travel extensively worldwide.

Responsibilities

• Conduct installation of equipment and provide site support.
• Deliver preventive maintenance within stipulated timelines.
• Ensure accurate documentation for maintenance activities.
• Participate in resolving complex service issues.

Skills

Fluency in written and spoken English

Excellent interpersonal and communication skills

Organizational and time-management skills

Knowledge of engineering drawings and specifications

Proficient in MS Office Applications

Ability to work in teams and flexibility

Education

Bachelor's degree in Engineering

Job description

Scope and Purpose

• Ensure all Installation of Equipments with site acceptance test Operator trainings and site support are carried out as per agreed Service Level Agreement with client.


• As agreed with client plan and provide timely periodic Preventive Maintenance of Systems with 100 per cent completion of all AMC Contractual provisions.


• Provide exemplary customer service to internal & external customers and ensure all customer interactions support our Customer First philosophy Creating Confidence. Ensure to always communicate well in advance with customer and mutually agree on a schedule for Corrective Maintenance change in CM dates SW upgrade Parts Supply ETC.


• Conduct technical trainings as and when necessary.

Business Performance

• Ensure to sufficiently prepare every required CM/PM tool kit SW spare parts are available or required site in advance and complete the job. Submit a complete report of work carried out intend for parts replenishment for customer site when required.


• Ensure to precisely record details of each preventive maintenance or installation job indicating machine details parts consumed defects/symptom and where necessary ensure that all parts consumed are recorded with proper description and qty and they are available for analysis and parts planning.


• Participate with Field Engineers & help desk to resolve technically complex issues related to service & product complaints to upskill the product knowledge. Participate in evaluation research & recommend appropriate and timely resolution.


• Strive to achieve a high level of technical knowledge and using product documentations and coordinate with fellow Field Engineers to gain/share the knowledge / information to upskill the capabilities related to service & products.


• Participate in analysis and finding root cause of escalated customer product & service issues and assist the Field Engineers to resolve the same. When needed verify appropriate requirements (warranty verification parts support etc.) to satisfy customers while adhering to company policy. Ensure to avoid further repetition of similar.


• Propose and build-up of process improvement tools and procedures to enhance the efficiency of works.

Professionalism

• Ensure accurate & complete documentation/system entry for Preventive Maintenance Corrective Maintenance Installations etc. including various time lines taken for performance tracking.


• Demonstrate efficient & optimal use of resources be a team player to achieve highest customer satisfaction levels.


• Valuing and protecting the companys brand reputation and interests at all times.

Qualifications & Skills

• Bachelors degree in Engineering or similar.


• 2 to 3 years of experience as a Field Engineer in a similar industry preferably in the Africa/ Middle East region.


• Fluency in written and spoken English is mandatory.


• Language skills in Arabic/ Portuguese languages will be a definitive advantage.


• Excellent interpersonal and communication skills.


• Exceptional organizational and time-management skills.


• Knowledge of engineering drawings and specifications.


• Good communication skills.


• Ability to work in teams and flexibility.


• Proficient in MS Office Applications ( Word PowerPoint Excel).


• Candidate must be willing to travel extensively world-wide also ready for longer stays abroad.

$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment free from prejudice discrimination and harassment in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender age race or ethnic origin social and cultural background religion disability and sexual orientation.

$$HR Team Dubai $$ $$ $$$$