FB Service Expert Coffee Tree - Four Points by Sheraton Sheikh Zayed Road Dubai

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Guest Service Expert to provide exceptional service to guests. Responsibilities include delivering a range of services, ensuring cleanliness, and effectively communicating with customers. Candidates should have a high school diploma and some customer service experience is preferred. This role requires physical stamina and the ability to manage various tasks throughout shifts.

Qualifications

• Must be able to stand and walk for extended periods.
• Able to lift objects weighing up to 25 pounds alone.
• Less than 1 year of related work experience preferred.

Responsibilities

• Take initiative and deliver a wide range of services to guests.
• Ensure tables are set and communicate with the kitchen.
• Clean work areas and supplies.

Skills

Customer service skills

Ability to follow instructions

Physical stamina

Education

High school diploma or G.E.D.

Job description

Description

POSITION SUMMARY

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we aim to create an experience that is memorable and unique, with food and drinks as part of that experience. Our Guest Service Experts take the initiative and deliver a wide range of services to ensure guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter your position, there are key factors for success: creating a safe workplace, following company policies and procedures, upholding quality standards, and maintaining a professional appearance and communication. Guest Service Experts will be on their feet and moving around (standing, sitting, or walking for extended periods; moving over uneven or slippery surfaces), managing the menu (reading and visually verifying information), and taking a hands-on approach to work (lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds alone, and up to 50 pounds with assistance; reaching overhead and below the knees, including bending, twisting, pulling, and stooping). Performing these duties well (and other reasonable job duties as requested) is essential for providing excellent service to our guests and supporting our business every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year of related work experience.

Supervisory Experience: None.

License or Certification: None required.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first environment. We are committed to nondiscrimination on any protected basis, such as disability, veteran status, or any other basis covered under applicable law.