Facilities Coordinator , Reliability Maintenance Engineering RME

Amazon; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading e-commerce company in Dubai seeks a Facilities Coordinator to enhance customer experience by managing maintenance operations and leading a skilled team. The ideal candidate has a solid engineering background and at least 3 years in facilities management, with technical expertise in automated systems and adherence to safety standards. This role is crucial for improving the productivity of our facilities.

Qualifications

• Minimum 3 years in fast-paced facility management.
• In-depth understanding of facility maintenance systems.
• Experience with automated equipment and health & safety regulations.

Responsibilities

• Lead and mentor the technical team ensuring safe and efficient operations.
• Oversee maintenance and compliance of operational equipment.
• Implement vendor maintenance contracts for equipment.

Skills

Team leadership

Technical expertise in maintenance

Project management

Customer service orientation

Education

Bachelor's degree in engineering

Tools

Asset Performance Management (APM)

Job description

The Facilities Coordinator will have a significant impact on customer experience. He/She will have the ability to lead and manage external contractors on call for emergencies to handle multiple projects and daily activities and meet timelines. The Facilities Coordinator will develop plans on how to accomplish engineering departmental goals.

The Facilities Coordinator will be responsible for the leadership, development and coaching of the team. Performance Management will be carried out by the Facilities Coordinator Maintenance. This role also leads the technical team in providing both a reactive and proactive maintenance service on all operational equipment and facilities infrastructure within the Fulfillment Center (FC). The role has a direct impact on the site’s productivity and operational success. If equipment is not available or performs badly it minimizes the capacity and throughput of the site.

Key job responsibilities

• Lead support and mentor the team ensuring they are working in a safe standard and efficient manner.
• Work with the team and the wider network to harness the technical expertise available and build solutions.
• Keep the APM (Asset Performance Management) metrics achieved and raise the bar on all performance and compliance KPIs.
• Support the Reliability Engineering Manager as they work with the Site Safety department & Site Leadership to implement record and audit safety and statutory compliance programs to provide a safe working environment for all staff.
• Implement network standards and focus on preventative maintenance to provide a high level of equipment availability to our internal customers.
• Ensure sufficient technical coverage is available for the shifts they own by organizing and directing the training program for the team.
• Organize local projects or support AMET level projects as assigned by the manager.
• Demonstrate practical engineering experience including a supervisory role managing people.
• Have experience of automated equipment including packaging machinery, sortation and conveyor systems.
• Have an experience of working to appropriate health & safety standards and regulations.
• Develop and implement vendor annual maintenance contracts (AMCs) with appropriate service levels for equipment.
• Manage a team of Maintenance Supervisors & Technicians. Define goals, priorities, organized staff planning and staff training to ensure service levels.
• Ensure safe working environment applying Amazon Safety Policy and working with the Safety team to improve safety on site.

A day in the life

• Daily monitor and respond to RME customers’ requests through trouble ticketing system and always show customer obsession behavior.
• Ensure quality service received by annual maintenance contract vendor and verify that through raising any fail against the SLA (service level agreement).

About the team

• 3 years in fast‑paced facility management.
• In‑depth understanding of facility maintenance and facility management systems, tools and procedures.
• 3 years of data analysis in the facilities maintenance program specifically in asset management and spare part optimization experience.
• Knowledge of diverse MHE industrial mechanical and electrical systems and automation controls and robotics systems.
• Bachelors degree in mechanical, electrical, industrial or automation engineering or related field.
• Work a flexible schedule/shift/work area including weekends, nights and/or holidays.
• Minimum 3 years in a similar role with a solid understanding of facility operations and maintenance best practices.
• Experience in material handling systems (MHS) installation, operation and building base maintenance.

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Required Experience

IC