F&D Sales Executive

Hilton Worldwide, Inc.; United Arab Emirates; On-site; AED 146,000 - 221,000; Full time

Job summary

A leading global hospitality company in the United Arab Emirates is seeking an experienced F&D Sales Executive to drive food and beverage bookings across various outlets. The ideal candidate should have strong communication skills, an understanding of sales processes, and a proven track record in developing customer relationships. Responsibilities include managing databases, tracking promotions, and achieving sales targets. Join a team dedicated to exceptional guest experiences and make an impact in a vibrant hospitality environment.

Qualifications

• Understanding of sales processes.
• Excellent organizational skills; time management and flexibility.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Drive F&B bookings across all outlets.
• Manage and develop existing databases.
• Achieve targets and deliver incremental revenue.

Skills

Excellent oral and written communication skills

Understanding of sales process

Excellent organizational skills

Ability to work under pressure

Strong interpersonal skills

Proficient in Microsoft Word, Excel and PowerPoint

Detail-oriented

Job description

Overview

Job Description - F&D Sales Executive | Hilton Dubai Palm (HOT0C81C)

Responsibilities

• Drive F&B bookings across all outlets by building connections with social networks, targeted dining groups, promotions, and reaching out to social clubs.
• Manage and develop existing databases, understand each outlet's offerings, limitations and potentials, analyse guest behavior and background.
• Understand trends by day of week and events; track and provide insights on promotions and special offers; work closely with F&B team, F&B Revenue Manager, Marketing and GC&E.
• Implement basic sales techniques / principles as set out in the Customer Focused Selling school of thought and Hilton loyalty programs.
• Pro-actively sell Outlets for Hilton Dubai Palm Jumeirah as per defined scope.
• Coordinate and implement the social segment’s sales activities; align strategy with hotel business mix to maximize footfall and covers while minimizing costs.
• Identify potential new social accounts and drive sales activities to win these customers.
• Generate leads, monitor offers, and follow up to increase conversion in collaboration with the C&B department.
• Achieve targets and deliver incremental revenue; maintain proactive communication with team members and stakeholders.
• Active outside face-to-face sales calls; ensure prompt servicing of all business accounts (tracing, booking, contracting, communicating with departments, feedback for future bookings).
• Maintain high visibility in the surrounding and hospitality communities; submit weekly/monthly sales plans and daily activity reports; represent hotel in community and industry events.
• Establish rapport with guests and maintain good customer relationships; develop new accounts through prospecting; site inspections of F&B outlets and hotel facilities.
• Respond promptly to inquiries to capture market share; follow up on events and organize information for turnover; develop G&CE Events and conferences business.

Qualifications

• Excellent oral and written communication skills.
• Understanding of sales process.
• Excellent organizational skills; time management, prioritization, flexibility.
• Ability to work under pressure and meet deadlines.
• Strong interpersonal skills; professional business ethics, decorum and social skills.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Appropriate professional appearance and demeanor.
• Full understanding of each hotel product and market conditions.
• Demonstrates self-confidence, energy and enthusiasm; team player; detail-oriented.
• Prepare and analyze all appropriate reports for weekly meetings.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!