F&B Supervisor

AccorHotels Middle East; Dubai; On-site; AED 128,000 - 184,000; Full time

Job summary

A leading hotel group in Dubai seeks a Food and Beverage Supervisor to ensure excellent service standards and oversee operations in the restaurant. The supervisor will train staff, maintain cleanliness, and handle guest complaints while fostering a positive environment. The ideal candidate is experienced in the hotel industry, possesses strong interpersonal skills, and can work well under pressure. This role offers opportunities for professional growth within a dynamic hospitality environment.

Benefits

Employee benefit card with global discounts

Learning programs for development

Corporate Social Responsibility activities

Qualifications

• Previous experience in a similar role within the hotel industry is preferred.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.

Responsibilities

• Ensure adherence to service standards and address guest needs.
• Supervise restaurant cleanliness and organization.
• Handle guest complaints and maintain a positive atmosphere.
• Train and prepare subordinates for promotions.

Skills

Interpersonal skills

Problem-solving abilities

Work under pressure

Team collaboration

Guest-focused

Job description

Company Description

Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property. Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10-minute drive from Dubai International Airport.

Job Description

F&B Supervisor

As a Food and Beverage Supervisor you are responsible for the comprehension and adherence to the clearly established service standards, preparing subordinates for promotion ensuring a smooth operation at all times and by setting an example of personal attention, care and anticipation of patron needs thus creating an atmosphere of professionalism and well-being in the outlet, leading to a highly successful operation, ensuring that all directions are followed out at the request of any level of Senior Management, reporting any hazards, risks, accidents as required.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Make suggestions to the Manager as to ways of increasing sales and reducing wastage.
• Have good knowledge of the wines and beverages in general as well as those on the restaurant wine list.
• Organize the restaurant for service and keep it perfectly clean at all times.
• Take particular care of you and your subordinates’ grooming at all times and wear your uniform with pride. You will ensure that uniforms are worn in the same spirit.
• Establish excellent rapport between yourself, and all members in the team.
• Be familiar with all established service standards/procedures and the presentation of each dish.
• Ensure the safety and well-being of all the patrons and your team members in your section.
• Make clear, concise and objective comments and recommendations to the Restaurant Manager could be most effectively achieved.
• Attend all meetings, cross training and trainings requested by your department head.
• Any special requests, i.e. Change of duty schedule, schedule day off, change of annual leave, from you or any of your subordinates must be brought to the attention of the Restaurant Manager.
• In case of sickness or any other reason preventing you from coming to work, you must inform the Restaurant Manager at the earliest convenience.
• Handle guest’s complaints.
• For any repairs and maintenance matters, you will inform the Restaurant Manager.
• You will inform the Restaurant Manager immediately of any discontentment or problems arising from any or your subordinates.
• Attend the daily pre and post service briefing and debriefing.
• From time to time, you will be asked by the Restaurant Manager to perform other duties and assignments and possibly assist on his behalf in other departments or outlets.

Qualifications

Your experience and skills include:

• Previous experience in a similar role within the hotel industry is preferred.
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Experience in the field is a strong asset

Physical Aspects of Position (include but are not limited to)

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Visa requirements:

Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

Guided by our purpose“Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care.”we empower every team member to bring their passion and creativity to life.

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Joining the team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#HOSPITALITY IS A WORK OF HEART