F&B Captain (173207)

Shangri-La Hotels and Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel group in Abu Dhabi is seeking a Service Leader (Captain) for their Afya All Day Dining restaurant. The role involves engaging with guests, ensuring high service standards, and providing dining assistance. Ideal candidates will bring previous luxury hospitality experience, attention to detail, and a warm personality. This position offers an exciting chance to contribute to an award-winning team.

Qualifications

• Previous experience in luxury hospitality or customer service is a must.
• Alignment with Shangri-La Values is essential.

Responsibilities

• Engage with clients to understand their needs.
• Guide guests through the Lobby Lounge menu.
• Recommend food and drink options.
• Fulfill guest orders efficiently.
• Collaborate with colleagues for excellent service.
• Maintain cleanliness of the bar and surrounding areas.
• Address client queries or complaints empathetically.

Skills

High standards of service

Attention to detail

Warm and friendly personality

Ability to work in a fast-paced environment

Efficiency and punctuality

Previous experience in luxury hospitality

Job description

Service Leader (Captain)

Traders Hotel, Qaryat Al Beri, Abu Dhabi

We have an exciting opportunity at our award-winning Afya All Day Dining restaurant. The successful candidate will be responsible for delivering exceptional service to our guests and providing assistance and advice as needed.

What are we looking for?

• High standards of service.
• Efficiency and punctuality.
• Attention to detail.
• A warm and friendly personality.
• Ability to work in a fast-paced environment.
• Previous experience in luxury hospitality or customer service.
• Alignment with Shangri-La Values.

What will you do?

• Engage with clients to understand their needs.
• Guide guests through the Lobby Lounge menu.
• Recommend options based on customer preferences.
• Fulfill guest orders efficiently and organized.
• Collaborate with colleagues to maintain excellent service standards.
• Keep the bar and surrounding areas clean and orderly.
• Address client queries or complaints empathetically and work with colleagues or the Service Manager to find solutions.

About Traders Hotel, Qaryat Al Beri, Abu Dhabi

The hotel features 301 well-appointed guestrooms and suites, starting at 32 square meters, with stylish design and comfortable furnishings. It offers 80 Traders Club rooms and suites across various floors, blending contemporary style with comfort. Located in the Qaryat Al Beri complex, it is close to Shangri-La Hotel, Residences, CHI, The Spa, Villas, and a Souk.

Shangri-La and Traders Hotel, Qaryat Al Beri, Abu Dhabi are equal opportunity employers. We value diversity and are committed to non-discrimination. We respect your privacy and are dedicated to protecting your personal data in accordance with applicable laws. For more information, visit www.shangri-la.com/careers. We also adhere to Occupational Health and Safety regulations to ensure a safe, inclusive, and risk-free working environment.