Executive - Owner Privileges

The First Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading property developer in Dubai seeks a proactive individual to manage Owner relations and inquiries. The ideal candidate is customer-focused, speaks Arabic and English, and has strong organizational and negotiation skills. Responsibilities include overseeing Owner portfolios, facilitating service collections, and maintaining accurate records. The position may require availability outside normal office hours.

Qualifications

• Fluent in Arabic, English, and a third language.
• Strong customer service and client relationship skills.
• High accuracy and attention to detail.
• Ability to work under pressure and meet targets.

Responsibilities

• Manage an individual portfolio of Owners to handover new projects.
• Facilitate collection of fees for Services.
• Maintain accurate files of Owners data and contracts.
• Handle Owner requests outside normal office hours.

Skills

Customer Service Basic Skills

Sales Experience

Retention Experience

Banking

Tools

Microsoft Office Pack

CRM

Job description

Overview

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

Job Description

• Being the first point of contact for owners and affiliated parties.
• Manages an individual portfolio of Owners to handover new projects.
• Being a presentable image of The First Group internally and externally.
• Supports Owner Relations and Collections teams.
• Work with different agreements and can comment / understand legal text
• Facilitates the collection of fees for Services.
• Obtains the signature of Owners as and when required.
• Liaise between Owners and relevant teams to facilitate Owner stays.
• Maintains accurate and secure files of Owners data and contracts.
• Be available to answer Owners requests outside normal office hours, evenings, and weekends as and when required.
• Deal with Owners feedback and maintains relationship to retain and grow business.
• Control client’s profile, funds allocation and constant update of CRM

Desired Skill & Expertise

Preferred Qualifications:

Customer Service Basic Skills / Sales Experience / Retention Experience/ Banking.

Minimum Requirements:

• Candidate must speak Arabic, English, and any third language (preferable)
• Customer service, client relationship & Admin skills
• Good level of Microsoft Office Pack
• Thorough knowledge of CRM
• Ability to understand / comment on calculations provided in the statements for Owners
• To be able to work with invoices / Numbers
• High level of accuracy and attention to detail

Required Skills:

• Self-organized
• Self-esteemed and motivated person
• Target-oriented with an ability to work under pressure
• Having the maximum ability to negotiate
• Adaptive, persistent
• Good time & task management skills