Executive Lounge Manager

Antal International Network; Dubai; On-site; Confidential; Full time

Job summary

A leading luxury hotel in Dubai is seeking an experienced Executive Lounge Manager to oversee daily operations and ensure exceptional service standards. The ideal candidate should have at least 2 years of experience in luxury hotel environments and a hospitality management degree. This role involves welcoming VIP guests, supervising staff, and maintaining high hygiene and service quality standards. Competitive salary and incentives offered.

Benefits

Tips

Service Charge

Upselling Incentives

Qualifications

• Minimum 2 years of experience in managing VIP/Executive Lounge services in a luxury hotel.

Responsibilities

• Manage daily operations of the Executive Lounge, ensuring exceptional service quality.
• Welcome and assist VIP guests, accommodating special requests.
• Supervise lounge staff, ensuring excellent service and adherence to hotel policies.
• Coordinate check-ins and check-outs for Executive Lounge guests.
• Address guest inquiries, complaints, and requests promptly and professionally.
• Ensure effective communication with front office, housekeeping, and other departments.
• Maintain lounge inventory and ensure a clean, welcoming environment.
• Uphold health, safety, and hygiene standards in the lounge area.

Skills

Fluent in English

Proficient in Russian

Proficient in Arabic

Proficient in Turkish

Proficient in Microsoft Office

Education

Bachelor’s degree in hospitality management or a related field

Job description

AED 5,000 + Tips + Service Charge + Upselling Incentives

We are hiring an Executive Lounge Manager on behalf of an iconic 5-star luxury hotel with 350+ rooms, combining European charm and modern flair. This role is responsible for ensuring exceptional service standards in the Executive Lounge, managing daily operations, and providing a personalized and luxurious experience for VIP and high-profile guests.

Key Responsibilities

• Manage daily operations of the Executive Lounge, ensuring exceptional service quality.
• Welcome and assist VIP guests, accommodating special requests.
• Supervise lounge staff, ensuring excellent service and adherence to hotel policies.
• Coordinate check-ins and check-outs for Executive Lounge guests.
• Address guest inquiries, complaints, and requests promptly and professionally.
• Ensure effective communication with front office, housekeeping, and other departments.
• Maintain lounge inventory and ensure a clean, welcoming environment.
• Uphold health, safety, and hygiene standards in the lounge area.

Requirements

• Bachelor’s degree in hospitality management or a related field.
• Minimum 2 years of experience in managing VIP/Executive Lounge services in a luxury hotel.
• Fluent in English and proficient in Russian, Arabic, Turkish, or any European language.
• Computer literate, proficient in Microsoft Office applications.