Excursion Manager

Reliance Career Opportunities; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company is seeking a Tourism Manager to design and manage various tourism packages in Dubai. This role involves building relationships with suppliers, ensuring customer satisfaction, and complying with safety regulations. The ideal candidate will have extensive experience in the tourism industry and strong leadership skills.

Qualifications

• Minimum of 5 years experience in travel and tourism industry, 2 years in management.
• Proven experience in managing tour operations in UAE.
• In-depth knowledge of UAE tourism landscape.

Responsibilities

• Design and develop tourism packages for various customer interests.
• Manage relationships with local suppliers and tour guides.
• Ensure compliance with safety standards and regulations.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Conflict resolution

Education

Bachelors degree in Tourism Management

Bachelors degree in Hospitality

Bachelors degree in Business Administration

Tools

Microsoft Office Suite

Excursion management software

Job description

• Design and develop a variety of tourism packages and excursions catering to different customer interests (e.g., adventure, culture, luxury, nature).
• Conduct thorough research on potential excursion locations, activities, and cultural events within the UAE.
• Establish and maintain relationships with local suppliers, tour guides, transportation services, and other stakeholders.
• Negotiate contracts and service agreements, ensuring competitive pricing, quality service, and adherence to safety standards.
• Evaluate and monitor supplier performance regularly.
• Lead and manage a team of tour guides and excursion staff, providing them with training, performance evaluations, and support.
• Ensure all team members have comprehensive knowledge of the excursions, customer service practices, and safety protocols.
• Customer Experience:
• Oversee customer feedback and ensure any concerns or issues are addressed promptly and effectively.
• Tailor experiences for different customer segments, ensuring satisfaction and repeat business.
• Safety and Compliance:
• Ensure all excursions comply with local regulations, safety standards, and environmental guidelines.
• Ensure regular safety audits and risk assessments of excursion locations and activities.
• Ensure that all necessary licenses, permits, and insurance coverage are in place for excursions.
• Budgeting & Reporting:
• Prepare and manage budgets for excursions, ensuring profitability and cost-effectiveness.
• Report on excursion performance and recommend improvements to senior management.
• Marketing & Promotion:
• Collaborate with the marketing team to promote excursions through various channels (e.g., online platforms, brochures, travel agencies).
• Stay updated on tourism trends to suggest new excursion packages that cater to evolving customer preferences.

Qualifications & Skills:

• Education: Bachelors degree in Tourism Management, Hospitality, Business Administration, or a related field.
• Experience: Minimum of 5 years of experience in the travel and tourism industry, with at least 2 years in a management role.
• Proven experience in organizing and managing excursions or tour operations in the UAE or a similar market.
• Skills:
• Strong leadership, communication, and interpersonal skills.
• In-depth knowledge of the UAEs tourism landscape, including popular destinations, activities, and cultural landmarks.
• Proficiency in Microsoft Office Suite and excursion management software.
• Strong problem-solving and conflict resolution abilities.