Everflow Customer Support & Ad-Ops Lead (Dubai)

DFO Global Performance Commerce Limited; Dubai; Hybrid; AED 220,000 - 313,000; Full time

Job summary

A leading performance marketing company is seeking an Everflow Customer Support & Ad-Ops Lead based in Vietnam. The role requires guiding clients through technical issues and ensuring effective onboarding. Ideal candidates will possess ad-ops fluency and strong communication skills. This position offers a pathway for career growth within the customer success domain.

Benefits

Dynamic work culture

Career development opportunities

Global reach and impact

Qualifications

• Proven experience in customer support roles, particularly in ad operations.
• Fluent in English, with excellent verbal and written communication skills.
• Strong analytical abilities to interpret reports and metrics.

Responsibilities

• Prioritize and resolve Everflow support tickets promptly.
• Onboard new partners and ensure error-free setup.
• Monitor client dashboards and alert on any anomalies.

Skills

Empathy

Ad-Ops Fluency

Clear Communication

Organized Multitasker

Analytics Sense

Tools

Zendesk

Jira

HTML/CSS/JavaScript

Tag Managers

Python

Job description

Everflow Customer Support & Ad-Ops Lead

Ho Chi Minh City Vietnam Full-Time Global Client Portfolio

Be the Voice Clients Trust for Perfect Tracking

DFO Global Performance Commerce (GPC) runs hundreds of high-velocity funnels on Everflow. Were hiring a customer-obsessed support leader who can guide advertisers and affiliates through every click impression and conversion solving problems fast, training proactively, and turning great service into measurable revenue wins.

Your Mission

• Own the Helpdesk Triage; prioritize and resolve Everflow tickets (pixels not firing, postbacks, mis-mapped payout questions) with < 2-hour initial response.
• Onboard Like a Pro; walk new partners through offer setup, tracking links, macros, and compliance checklists until first conversions flow error-free.
• Proactive Monitoring; watch dashboards, alert clients to anomalies (CVR drops, invalid clicks, reversed events) before they notice.
• Knowledge Builder; write crystal-clear guides, Loom walkthroughs, and internal SOPs so repeating issues disappear.
• Client Champion; escalate bugs, feature requests, and merchant pain points to product/dev, then keep stakeholders in the loop.
• Performance Ally; suggest best practices (allowlist rules, fraud caps, payout structures) that lift partner revenue and satisfaction scores.

What You Bring

• Empathy; Speed — you listen first, solve fast, and follow up until the client says perfect.
• Ad-Ops Fluency; familiar with tracking links, subID parameters, cookies, and postback URLs.
• Clear Communication; English (IELTS 7.0) plus the knack for explaining tech in plain words to non-tech marketers.
• Organized Multitasker; juggle global queues, document everything in Zendesk/Jira, and hit SLAs.
• Analytics Sense; comfortable reading reports, spotting anomalies, and translating numbers into next steps.

Nice-to-Have Tech Chops

• Front-end basics (HTML/CSS/JavaScript) to inspect pixels or drop a quick fix.
• Experience with Tag Managers, React, or API calls to pull Everflow reports.
• Python/Node scripting for log checks or small automations.

Success Metrics (First 6 Months)

• 95 % CSAT from advertisers and affiliates
• 4 hours mean time to resolution for tracking issues
• 10 new knowledge-base articles that cut repeat tickets by 30 %
• Documented onboarding flow adopted across regional teams

Why GPC

• Client Impact — Your guidance keeps millions in ad spend properly attributed.
• Global Reach — Support partners in North America, EMEA, and APAC from Vietnam’s top tech hub.
• Career Path — Grow into Senior Customer Success Manager or Product Ops as you master Everflow.
• Dynamic Culture — Diverse, high-energy team tackling the newest challenges in performance marketing.

Ready to Turn Questions into Wins

Email with subject Everflow Support Lead Vietnam.

Attach your resume plus a short note on the trickiest tracking issue you’ve solved and how you saved the day.

Required Experience:

Senior IC