Event Coordinator

Address Hotels + Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier hospitality brand in Dubai is seeking a Lifestyle Events Coordinator to manage client interactions and coordinate exceptional events at the resort. This role involves being the main contact for event inquiries, supporting the sales team, and ensuring seamless execution of lifestyle experiences. The ideal candidate should have strong organizational and communication skills, a background in hospitality, and a keen eye for detail. Flexible hours will be required, including weekends and evenings.

Qualifications

• Strong organizational skills to manage multiple events and deadlines.
• Excellent communication for interaction with clients and teams.
• Professional appearance and strong customer service skills.

Responsibilities

• Serve as the primary contact for event inquiries.
• Coordinate site visits and manage client requests.
• Provide updates to sales and management regarding events.

Skills

Organizational skills

Communication skills

Attention to detail

Customer service orientation

Problem-solving

Education

Bachelor’s degree in Hospitality or Event Management

Certifications in hospitality

Tools

Event management software

CRM systems

Job description

“Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.” – Mohamed Alabbar

ABOUT THE COMPANY

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.

Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline ‘Where Life Happens’, Address offers its guests opportunities to celebrate life and its most cherished moments. It’s the ultimate Address.

ABOUT THE ROLE

Function: Lifestyle Events

Department: General Events

Position Summary:

The Banquet & Lifestyle Coordinator will serve as the key liaison between clients, sales teams, and operational departments to ensure seamless planning and execution of events, banquets, and lifestyle experiences at the resort. The role focuses on managing client requests, conducting site visits, and supporting the sales team to deliver exceptional experiences that align with the resort’s brand standards.

Key Responsibilities

• Serve as the primary point of contact for banquet and lifestyle inquiries from clients and internal teams.
• Coordinate and manage site visits for potential clients, providing detailed presentations of the resort’s event spaces and services.
• Support the sales team by preparing proposals, layouts, and event documentation to meet client requirements.
• Liaise with operational teams (banquet, F&B, housekeeping, AV, etc.) to ensure smooth event execution.
• Follow up on client requests, confirming details, timelines, and any special requirements in the companies CRM.
• Maintain organized records of client interactions, event details, and post-event feedback in CRM.
• Assist in coordinating lifestyle experiences, promotional events, and brand activations as required.
• Provide timely updates to the sales and management teams regarding client requests, bookings, and event progress.
• Weekly and monthly report submissions.

Essential Skills & Qualifications

• Strong organizational skills with the ability to manage multiple events and deadlines simultaneously.
• Excellent communication and interpersonal skills for interacting with clients, sales teams, and operational departments.
• Attention to detail and a proactive approach to problem-solving.
• Professional appearance, demeanour, and strong customer service orientation.
• Ability to work flexible hours including weekends and evenings as required by events.

Desirable

• Prior experience in event coordination, banquets, or lifestyle management within the hospitality industry.
• Bachelor’s degree in Hospitality, Event Management, or related field.
• Knowledge of event management software or CRM systems.
• Experience with high-end or luxury hospitality brands.
• Understanding of social and lifestyle trends to enhance guest experiences.

FUNCTION

The function of a Lifestyle Coordinator is to plan, coordinate, and execute a wide range of events, ensuring they run smoothly, meet their objectives, and provide a positive experience for attendees.

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

• Event Attendance: The number of attendees or participants compared to event goals and historical data. This metric indicates the event's appeal and promotional effectiveness.
• Budget Management: The ability to stay within or below the allocated event budget. Cost control and adherence to budgetary constraints are essential performance indicators.
• Event Revenue: The total revenue generated from the event, which may include ticket sales, sponsorships, merchandise sales, and other sources of income.
• Customer Satisfaction: Attendee feedback and satisfaction scores collected through surveys or post-event evaluations, which measure the overall quality and success of the event.
• Event Objectives: Achievement of specific event objectives, such as meeting attendance targets, promoting a product, or raising awareness for a cause.

Technical Skills

• Event management & Planning
• Budgeting, finance & Forecasting
• Vendor & Contract Management
• Event production
• Venue & Facility Management
• Health & Safety compliance
• Post-Event evaluations
• Cultural Awareness
• Fashion & Trends

Competencies

• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability

QUALIFICATIONS, EXPERIENCE & LANGUAGE PROFICIENCY

• Bachelor’s Degree: Many employers prefer candidates with a bachelor's degree in a relevant field, such as hospitality, tourism, business management, or a related discipline. However, some employers may consider candidates with equivalent experience and skills.
• Certifications: Possession of certifications related to lifestyle management, concierge services, or hospitality can be an advantage. Relevant certifications might include Certified Concierge Specialist (CCS), Certified Hotel Concierge (CHC), or similar.
• Customer Service Training: Training in customer service and relationship management is highly valuable, as Lifestyle Managers primarily focus on meeting clients' needs and delivering exceptional service.
• Prior Experience: Employers typically prefer candidates with several years of relevant work experience in the field of lifestyle management, concierge services, or a related role.
• Client-Facing Experience: Experience in customer-facing roles, such as concierge, hospitality, personal assistant, or event planning, can be particularly beneficial.
• Networking: A successful Lifestyle Manager often has a well-established network of contacts and resources to help fulfill client requests and desires.

WHAT WE BELIEVE IN

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.