Engineer L2 ITNetwork Operations

XAD Technologies; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A tech solutions provider is seeking an experienced L2 Engineer specializing in Aruba solutions. This role requires providing advanced technical support, managing network configurations, and ensuring compliance with security policies. The ideal candidate must have a Bachelor's degree in a relevant field and 5 years of hands-on experience with Aruba network solutions. A proactive approach, strong troubleshooting skills, and effective communication are essential for success in this dynamic environment.

Qualifications

• 5 years of experience in network wireless solutions.
• Hands-on experience with Aruba wireless and wired network solutions.
• Proven expertise in troubleshooting and resolving network issues.

Responsibilities

• Provide Level 2 support for Aruba network solutions.
• Analyze and resolve complex network problems.
• Monitor network performance using Aruba tools.

Skills

Aruba network solutions

Troubleshooting

TCP/IP

Communication

Team collaboration

Education

Bachelor's degree in Computer Science or Information Technology

Aruba certifications (ACSA, ACMA)

Tools

AirWave

Aruba Central

ServiceNow

Jira

Job description

Overview

Position Title: L2 Engineer /SME Aruba

Department: IT/Network Operations

Job Summary

The L2 Engineer Aruba is responsible for providing advanced technical support troubleshooting and management of Aruba network solutions. This role involves handling escalated issues from Level 1 (L1) support ensuring the stability and performance of Aruba wireless and wired network infrastructure and collaborating with cross-functional teams to implement and optimize network solutions.

Responsibilities

Technical Support and Troubleshooting

• Provide Level 2 (L2) support for Aruba network solutions including wireless access points controllers and switches.
• Troubleshoot escalated issues related to network connectivity performance and configuration.
• Analyze and resolve complex network problems ensuring minimal downtime and disruption.
• Perform root cause analysis (RCA) for recurring issues and document solutions.

Network Configuration and Management

• Configure and manage Aruba wireless controllers access points and switches.
• Implement and optimize Aruba network policies including VLANs QoS and security settings.
• Monitor network performance using Aruba tools such as AirWave and Central.
• Maintain firmware updates and patches for Aruba devices.

Incident and Problem Management

• Respond to and resolve incidents within defined SLAs.
• Escalate unresolved issues to Level 3 (L3) support or vendor teams when necessary.
• Document incidents resolutions and lessons learned in the knowledge base.

Performance Monitoring and Reporting

• Use Aruba network monitoring tools (e.g. AirWave Aruba Central) to track network health and performance.
• Generate regular reports on network utilization uptime and issue trends.
• Provide recommendations for network optimization based on analytics.

Collaboration and Communication

• Work closely with L1 support teams to ensure smooth escalation processes.
• Collaborate with cross-functional teams for network upgrades migrations and deployments.
• Communicate effectively with stakeholders regarding network status incidents and resolutions.

Compliance and Security

• Ensure network configurations adhere to organizational security policies and industry standards.
• Implement and maintain Aruba security features such as WPA3 firewalls and intrusion prevention systems.
• Conduct regular audits to ensure compliance with regulatory requirements.

Qualifications

Education

• Bachelors degree in Computer Science Information Technology or a related field.
• Aruba certifications (e.g. Aruba Certified Switching Associate (ACSA) Aruba Certified Mobility Associate (ACMA)) are highly preferred.

Experience

• 5 years of experience in network wireless solutions.
• Hands-on experience with Aruba wireless and wired network solutions.
• Proven expertise in troubleshooting and resolving network issues.

Technical Skills

• Strong knowledge of Aruba network solutions including wireless controllers access points and switches.
• Proficiency in network protocols (e.g. TCP/IP DNS DHCP VLANs QoS).
• Experience with Aruba monitoring tools such as AirWave and Aruba Central.
• Familiarity with network security practices including firewalls encryption and intrusion prevention systems.
• Knowledge of ITSM platforms (e.g. ServiceNow Jira) for incident and problem management.

Soft Skills

• Excellent problem-solving and analytical skills.
• Strong communication skills both verbal and written.
• Ability to work collaboratively in a team environment.
• Attention to detail and a proactive approach to issue resolution.