EN - Reservation Executive - Emirati

Accor Hotels; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality leader is seeking a Reservations Agent to provide exceptional guest experiences. The role requires a guest-focused personality and strong interpersonal skills. Responsibilities include booking room reservations, maximizing revenue through upselling, and recommending property facilities. Fluency in English and experience with the Opera system are preferred. This position offers opportunities for professional growth and employee benefits such as discounted rates worldwide.

Benefits

Employee benefit card with discounted rates worldwide

Learning programs through our Academies

Opportunities to develop talent and grow

Qualifications

• Guest focused personality is essential.
• Experience is an asset.
• Prior experience working with Opera or a related system.
• Strong interpersonal and problem-solving abilities.
• Fluency in English, additional languages are a plus.

Responsibilities

• Consistently offer exceptional, friendly and engaging service.
• Ensure the best selection for the guest and ensure revenue is maximized through upselling.
• Recommend property facilities and assist guests with information and special requests.
• Book room reservation requests, enter rooming lists, and update accurate information in the system.

Skills

Guest focused personality

Fluency in English

Interpersonal skills

Problem-solving abilities

Tools

Opera system

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status‑quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fully yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.

Job Description

Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they come when they arrive!

What is in it for you:

• Employee benefit card offering discounted rates worldwide at Accor.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

• Consistently offer exceptional, friendly and engaging service.
• Ensure the best selection for the guest and ensure revenue is maximized through upselling.
• Recommend property facilities and assist guests with information and special requests.
• Book room reservation requests, enter rooming lists, and update accurate information in the system.

Qualifications

• Guest focused personality is essential.

Additional Information

• Experience is an asset.
• Prior experience working with Opera or a related system.
• Strong interpersonal and problem‑solving abilities.
• Fluency in English, additional languages are a plus.