EN - Reservation Agent

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company seeks a Reservations Agent to create exceptional guest experiences. The role involves booking reservations, offering recommendations, and ensuring guest satisfaction. Candidates should display strong interpersonal skills and a guest-focused personality, with prior experience in a similar role as a valuable asset.

Benefits

Employee benefit card with discounted rates

Learning programs through Academies

Opportunity for career growth

Involvement in CSR activities like Planet 21

Qualifications

• Guest focused personality is essential.
• Previous experience is an asset.
• Fluency in English; additional languages are a plus.

Responsibilities

• Offer exceptional friendly and engaging service.
• Maximize revenue through up-selling.
• Assist guests with reservations and special requests.

Skills

Guest focused personality

Strong interpersonal skills

Problem solving abilities

Fluency in English

Tools

Opera

Job description

Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:
In 3-4 bullet points showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
What you will be doing:
Consistently offer exceptional friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests enter rooming lists and update accurate information in the system

Qualifications :

Your experience and skills include:
Guest focused personality is essential

Additional Information :

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus

Remote Work :

No

Employment Type :

Full-time