Elite Service Advisor: Fleet & Customer Care

AWR; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive service company in Sharjah is seeking a customer service representative. The role involves managing customer interactions, ensuring job progress, and maintaining long-term customer relationships. Candidates should have a Degree in Automobile or Mechanical Engineering and at least 3 years of experience in a similar role. Excellent communication skills and the ability to handle customer inquiries effectively are essential. This position offers opportunities in a dynamic environment focused on customer satisfaction.

Qualifications

• 3 years practical experience in similar positions.
• Strong knowledge of vehicle systems, repairs, and maintenance services.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.

Responsibilities

• Responsible for customer interactions and job process follow-ups.
• Manage customer complaints and ensure resolution.
• Achieve financial targets related to service campaigns.

Skills

Customer service skills

Communication skills

Organizational abilities

Multitasking abilities

Education

Degree/3-year Diploma in Automobile/Mechanical Engineering

Tools

Microsoft Office Suite

Service management software

Job description

A leading automotive service company in Sharjah is seeking a customer service representative. The role involves managing customer interactions, ensuring job progress, and maintaining long-term customer relationships. Candidates should have a Degree in Automobile or Mechanical Engineering and at least 3 years of experience in a similar role. Excellent communication skills and the ability to handle customer inquiries effectively are essential. This position offers opportunities in a dynamic environment focused on customer satisfaction.