Electromechanical Service Advisor

MENA WATER FZC; Sharjah; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading water treatment company in Sharjah is seeking a skilled technician to provide customer support and technical assistance for water treatment equipment. You will perform maintenance and repairs, ensure quality assurance, and manage spare parts inventory. Candidates should have a diploma in Electromechanical Engineering and at least 3 years of relevant experience. The position also involves training customers and junior technicians, making a customer-centric approach essential.

Qualifications

• Minimum of 3 years of experience in a similar role, preferably in the water treatment industry.

Responsibilities

• Serve as the primary point of contact for customers.
• Diagnose and troubleshoot issues with water treatment equipment.
• Perform routine maintenance and emergency repairs on electromechanical systems.
• Maintain accurate records of service activities.
• Provide technical training and support to customers and junior technicians.
• Ensure all service activities meet company quality standards.
• Monitor and manage spare parts inventory.
• Stay updated with advancements in water treatment technology.

Skills

Technical Skills

Customer Service

Problem-Solving

Team Player

Flexibility

Education

Diploma or degree in Electromechanical Engineering or related field

Job description

Key Responsibilities

• Customer Support: Serve as the primary point of contact for customers, addressing their inquiries, concerns, and service requests promptly and professionally.
• Technical Assistance: Diagnose and troubleshoot issues with water treatment equipment, providing effective solutions and repairs.
• Maintenance and Repairs: Perform routine maintenance and emergency repairs on electromechanical systems, ensuring optimal performance and compliance with safety standards.
• Documentation: Maintain accurate records of service activities, including work orders, service reports, and customer interactions.
• Training and Guidance: Provide technical training and support to customers and junior technicians, enhancing their understanding of equipment operation and maintenance.
• Quality Assurance: Ensure all service activities meet company quality standards and customer expectations.
• Inventory Management: Monitor and manage spare parts inventory, ensuring availability of necessary components for timely repairs.
• Continuous Improvement: Stay updated with the latest advancements in water treatment technology and electromechanical systems, applying new knowledge to improve service efficiency.

Key Generic Skills

• Technical Skills: Proficiency in diagnosing and repairing electromechanical systems, with a strong understanding of water treatment processes and equipment.
• Customer Service: Excellent communication and interpersonal skills, with a customer-centric approach.
• Problem-Solving: Strong analytical and problem-solving abilities, with attention to detail.
• Team Player: Ability to work collaboratively with cross-functional teams and contribute to a positive work environment.
• Flexibility: Willingness to travel and work outside regular business hours as needed.

Qualification & Experience

• Minimum Qualifications: Diploma or degree in Electromechanical Engineering, Electrical Engineering, or a related field.
• Minimum Experience: Minimum of 3 years of experience in a similar role, preferably in the water treatment industry.