EdTech Customer Success Consultant – Drive Adoption & Growth

McGraw Hill; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An education innovation company is seeking a Customer Success Consultant in Dubai to manage customer relationships and enhance their experience. This role involves supporting sales teams and executing successful digital product rollouts while ensuring clients derive maximum value. Candidates should have a Bachelor's degree and 4-8 years of relevant experience. The position emphasizes strong communication and analytical skills in a collaborative environment.

Benefits

Culture of curiosity and innovation

Opportunities for growth in a collaborative environment

Qualifications

• 4–8 years in sales support, customer service, or solutions implementation, preferably in EdTech/technology.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Support customer accounts in partnership with the Sales team.
• Lead successful pre- and post-sales rollout of key digital products.
• Execute management and growth within key digital accounts.

Skills

Excellent verbal and written communication

Strong analytical and problem-solving skills

Customer-service orientation

Strong organization and time management

Education

Bachelor’s degree in business, Marketing, Communications, or related field

Tools

Salesforce.com

Job description

An education innovation company is seeking a Customer Success Consultant in Dubai to manage customer relationships and enhance their experience. This role involves supporting sales teams and executing successful digital product rollouts while ensuring clients derive maximum value. Candidates should have a Bachelor's degree and 4-8 years of relevant experience. The position emphasizes strong communication and analytical skills in a collaborative environment.