E-commerce Operations Assistant

Info Resume Edge; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A growing e-commerce firm in Dubai is seeking an Order Processing and Packing Specialist to handle customer orders, ensure accurate invoicing, and manage inventory levels. The ideal candidate has experience in e-commerce, excellent organizational skills, and a keen attention to detail. Responsibilities include fulfilling online orders, generating invoices, providing customer support, and assisting with administrative tasks. Proficiency in MS Office and knowledge of e-commerce platforms are desired. Join a dynamic team and contribute to our operational excellence.

Qualifications

• Previous experience in e-commerce or order fulfillment is highly desirable.
• Strong organizational and multitasking skills are necessary.
• Attention to detail and accuracy in handling orders are crucial.

Responsibilities

• Process and fulfill online customer orders promptly.
• Generate and review invoices for online orders.
• Track and manage stock levels for the online store.
• Provide customer service addressing inquiries and issues.
• Assist with daily operational tasks and maintain accurate records.

Skills

Experience in e-commerce or order fulfillment

Strong organizational and multitasking skills

Attention to detail

Excellent communication skills

Proficiency in MS Office

Experience with e-commerce platforms

Tools

MS Office

Google Suite

E-commerce platforms (Amazon, Noon, Shopify, WooCommerce)

Job description

Order Processing & Packing:

• Process and fulfill online customer orders promptly and accurately.
• Ensure products are securely packed for delivery and dispatched in a timely manner.
• Work closely with the shipping department to ensure smooth delivery.

Invoice Generation:

• Accurately generate invoices for all online orders.
• Review and confirm order details, ensuring all information is correct.
• Communicate with customers in case of discrepancies or clarifications.

Inventory Management:

• Track and manage stock levels across the online store.
• Coordinate with the Main Wearhouse to ensure product availability.
• Help with stocktaking and maintaining organized inventory records.

Customer Support:

• Provide excellent customer service by addressing inquiries related to orders, delivery status, and returns.
• Resolve any order-related issues efficiently.

Administrative Support:

• Support daily operational tasks and assist the team with other administrative duties.
• Maintain accurate records of orders, inventory, and invoices.

Skills

• Previous experience in e-commerce or order fulfilment is highly desirable.
• Strong organizational and multitasking skills.
• High attention to detail and accuracy in handling orders, packing, and invoicing.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Proficiency in MS Office, Google Suite, or similar tools.
• Experience with e-commerce platforms (e.g., Amazon, Noon, Shopify, WooCommerce) is a plus.