Dynamics 365 CRM Solutions Lead

Luxoft; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT consulting firm is seeking a CRM Business Analyst to work onsite in Abu Dhabi. The successful candidate will collaborate with various stakeholders to gather and document CRM needs, focusing on Dynamics 365. Responsibilities include solution design, documentation, user training, and data management. Candidates should possess 3-5 years of experience in business analysis with a strong grasp of CRM processes and possess a Bachelor's degree in a relevant field. Excellent communication and analytical skills are essential.

Qualifications

• 3-5 years of experience as a Business Analyst focused on Dynamics 365 CRM modules.
• Proven experience documenting requirements for CRM solutions.
• Strong analytical and problem-solving skills.

Responsibilities

• Gather and document CRM business requirements.
• Design and configure Dynamics 365 modules.
• Train users and support adoption across the organization.

Skills

Business Analysis

Requirements Gathering

Dynamics 365 CRM

Stakeholder Management

Data Management

Education

Bachelor's degree in business administration or Information Systems

Tools

Dynamics 365

Azure

Job description

A leading IT consulting firm is seeking a CRM Business Analyst to work onsite in Abu Dhabi. The successful candidate will collaborate with various stakeholders to gather and document CRM needs, focusing on Dynamics 365. Responsibilities include solution design, documentation, user training, and data management. Candidates should possess 3-5 years of experience in business analysis with a strong grasp of CRM processes and possess a Bachelor's degree in a relevant field. Excellent communication and analytical skills are essential.