Duty Manager at Waldorf Astoria Dubai International Financial Centre

Hilton Worldwide, Inc.; Dubai International Financial Centre; On-site; AED 183,000 - 258,000; Full time

Job summary

A luxury hotel group in Dubai is seeking a Duty Manager to oversee daily operations and ensure exceptional guest experiences. The ideal candidate will possess strong leadership and communication skills, with a passion for delivering personalized service. Previous experience in a luxury hotel environment and a degree in Hotel Management are advantageous. This role offers opportunities to contribute to team development while maintaining high operational standards.

Qualifications

• Proven supervisory experience in luxury hotel environment.
• Impeccable grooming standards and passion for guest service.
• In-depth knowledge of the hotel or leisure sector.

Responsibilities

• Provide leadership in daily hotel operations.
• Act as primary contact for guests, focusing on VIPs.
• Oversee and coordinate operations across departments.

Skills

Excellent leadership skills

Exceptional communication skills

Strong commercial acumen

Sales and upselling capabilities

Interpersonal skills

Passion for guest service

Education

Degree or diploma in Hotel Management

Job description

Duty Manager at Waldorf Astoria Dubai International Financial Center

Job Number

HOT0C7C2

Work Locations

Waldorf Astoria Dubai International Financial Center, Dubai International Financial Center, Postal Code: 74777

The Duty Manager provides leadership and operational oversight across the hotel, ensuring seamless daily operations and an exceptional guest experience at all times. Acting as a key ambassador of the hotel, the role supports all departments, manages guest concerns with professionalism and care, and ensures safety, security, and service excellence throughout each shift.

Responsibilities

• Provide refined leadership and operational oversight of daily hotel operations, ensuring seamless delivery of Forbes Five‑Star service standards across all guest touchpoints.
• Act as a primary point of contact for guests, with particular focus on VIPs, ensuring needs are anticipated and exceeded with discretion, professionalism, and grace.
• Oversee and coordinate operations across all departments to ensure smooth, efficient, and consistent hotel performance.
• Represent Senior Leadership during assigned shifts, assuming full responsibility for hotel operations, decision‑making, and guest experience.
• Conduct regular property walks to monitor cleanliness, safety, security, and overall presentation of the hotel.
• Supervise and verify operational and financial procedures, ensuring accuracy, compliance, and integrity of reporting.
• Prepare shift and operational reports, investigate discrepancies, and communicate findings to relevant stakeholders.
• Oversee cash handling procedures, ensuring correct balances and strict adherence to financial controls.
• Optimize room revenue through effective inventory management, strategic upselling, and promotion of the hotel’s services and facilities.
• Ensure full compliance with credit, cash handling, and financial policies, including foreign currency and credit card transactions, maintaining accuracy and security at all times.
• Confidently manage, document, and resolve guest concerns, incidents, or emergencies, ensuring timely resolution and minimal disruption to the guest experience.
• Lead and execute all safety, security, and emergency procedures with professionalism, safeguarding guests, colleagues, and hotel assets.
• Maintain expert knowledge of hotel services, amenities, policies, and the local area to deliver personalized and insightful guest recommendations.
• Deliver thorough, professional handovers to incoming Duty Managers and department leaders to ensure continuity of service and operational excellence.
• Support the training, coaching, and development of team members, fostering a culture of accountability, empowerment, and service excellence.
• Uphold all brand standards when utilizing front‑of‑house systems, technology platforms, and guest records, ensuring accuracy, confidentiality, and compliance.
• Conduct detailed health, safety, and property inspections to maintain a pristine, secure, and well‑maintained environment.
• Collaborate closely with all departments to promote teamwork, consistency of service, and operational alignment.

Qualifications

• Excellent leadership skills and exceptional communication skills.
• A passion for delivering exceptional levels of guest service.
• Strong commercial acumen, with experience in increasing profitability in a tight market sector.
• Proven supervisory or leadership experience within Front Office or Concierge in a luxury hotel environment.
• Strong commercial acumen with proven sales and upselling capabilities.
• Exceptional leadership, interpersonal, and communication skills with a refined, professional presence.
• Impeccable grooming standards and a genuine passion for delivering elevated, personalized guest service.
• Previous role as Duty Manager in a luxury hotel (advantageous).
• A degree or diploma in Hotel Management or equivalent (advantageous).
• An in‑depth knowledge of the hotel, leisure, or service sector.

About Waldorf Astoria Hotels & Resorts

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!