Duty Manager

21c Museum Hotels; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxurious resort in Ras Al Khaimah is hiring a Duty Manager. This role involves overseeing guest services, managing VIP arrivals, and training staff. The ideal candidate will have a bachelor's degree in Hospitality, at least two years of experience in a 5-star hotel, and strong leadership skills. Join the team to support exceptional guest experiences and enjoy various perks and development opportunities.

Benefits

Employee benefit card offering discounts

Learning programs

Opportunities for talent development

Corporate Social Responsibility activities

Qualifications

• Minimum two years in a similar role at a 5-star luxury hotel.
• Strong verbal and written communication skills.
• Ability to work under pressure and resolve issues quickly.

Responsibilities

• Ensure efficient operation in Guest Services.
• Supervise daily VIP arrivals and special requests.
• Train team members and handle guest complaints.

Skills

Guest service

Multitasking

Strong leadership

Strong communication skills

Ability to speak Russian

Education

Bachelor's degree in Hospitality or equivalent

Tools

MS Office

Opera system

Job description

Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.

Duty Manager

Can you bring your own personality, create a “magnifique” experience and naturally connect with guest and colleagues alike?

We are looking for a Duty Manager to join our team! This could be the next step for you into a Management position within Hotel and the group, and so APPLY TODAY, get lots of perks and benefits, learn & grow continuously and start your lifelong career here!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Responsible in ensuring the efficient operation in Guest Services
• Supervises daily VIP arrival in terms of room allocation, amenities and special requests of Guests
• Ensure that all team members are properly trained
• To handle complaint / incidents / accidents occurring in the hotel when required
• To manage & motivate the teams to upsell and to make sure that the rates given are matching with the instructions received
• Develops high quality relationships with guests throughout their stay, in order to encourage loyalty
• Support other duty managers with responsibilities related to the front desk

Qualifications

Your experience and skills include:

• Minimum experience of two years in a similar role in 5-star Luxury Hotel
• Bachelor’s degree in Hospitality or equivalent
• Knowledge in MS Office and Opera system
• Ability to speak other languages preferably Russian
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
• Strong verbal and written communication skills and pride in personal presentation
• A genuine passion for customer service with a strong focus on always making our guest’s feel welcome during their stay
• Strong leadership & interpersonal skills

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS