Duty Manager

Kerzner International Management; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel management company is seeking a Duty Manager in Dubai to oversee front office operations. The role requires ensuring a seamless guest experience from arrival to departure, managing guest complaints, and supervising staff. Candidates must have a minimum of two years' experience in a luxury hotel environment, possess strong leadership and communication skills, and be able to work flexible hours. Join a dynamic team dedicated to delivering exceptional hospitality and unforgettable experiences.

Qualifications

• Minimum of 2 years’ experience in front office supervisory or assistant managerial role.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Oversee daily front office operations ensuring a seamless guest experience.
• Assist Front Office Manager with daily operations.
• Manage guest complaints and provide excellent service.
• Coordinate room priorities with Reception and Housekeeping.

Skills

Leadership skills

Communication skills

Interpersonal skills

Problem-solving abilities

Attention to detail

Tools

Hotel management software

Microsoft Office Suite

Job description

DUTY MANAGER (18811)

Situated at the heart of Dubai’s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking one of the world’s most iconic horse racing destinations, our hotel offers exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn.

Job Summary

As Front Office Duty Manager, you will oversee daily front office operations, ensuring a seamless guest experience from arrival to departure. You will act as a key point of contact for our guests, maintaining the highest standards of hospitality and professionalism.

Key Duties And Responsibilities

• Supervise and demonstrate all front office duties to set standards.
• Assist the Front Office Manager in daily operations, ensuring professional and courteous service.
• Assign and monitor colleagues’ responsibilities, promoting multitasking and regular performance checks.
• Control operating expenses, equipment, and supply usage.
• Ensure telephone calls and messages are handled as per The Meydan Hotel policy and etiquette guidelines; train colleagues accordingly.
• Oversee guest arrival and departure processes for efficiency and accuracy, including passport details and special rate authorizations.
• Manage VIP and long-stay guest experiences, including compensation and special requests.
• Address and resolve guest complaints, escalating major issues to higher management as needed.
• Encourage and implement innovative ideas that add value to guests and the hotel.
• Coordinate with Reception and Housekeeping for room priorities and arrivals.
• Support guest check-in and check-out processes, ensuring proper procedures and audits are followed.
• Conduct daily cash spot checks and oversee compliance with DTCM requirements.
• Ensure all colleagues adhere to grooming, hygiene, and appearance standards.
• Mentor new colleagues and conduct performance reviews; assist with staff discipline per hotel policy.
• Attend scheduled training and participate in colleague activities.
• Ensure colleague awareness of lost and found, emergency response, and environmental policies.
• Maintain proper care and maintenance of assigned equipment.
• Adhere to attendance and timekeeping procedures.
• Perform additional duties as assigned by management.

Skills, Experience & Educational Requirements

• Minimum of 2 years’ experience in a front office supervisory or assistant managerial role within a luxury hotel environment.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays.

Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.