Duty Free Manager

Bridge Talent Solution; Ras Al Khaimah; On-site; AED 133,920 - 167,400; Full time

Job summary

A retail management firm in Ras al-Khaimah is seeking a Duty-Free Manager responsible for overseeing daily operations of duty-free retail stores. The ideal candidate will ensure high standards of customer service and efficient inventory management while maximizing profitability. Applicants should have a Bachelor's degree in Business Administration or Retail Management, along with extensive experience in retail management, preferably in duty-free or travel retail environments. Strong leadership skills and proficiency in using POS systems are essential for success in this role.

Qualifications

• 57 years of experience in retail management, preferably in duty-free or travel retail.
• Strong experience in motivating and leading teams.
• Certifications in Retail or Assistant Management are a plus.

Responsibilities

• Oversee daily operations of duty-free retail stores.
• Ensure customer satisfaction and handle inquiries and complaints.
• Lead the duty-free team to maintain operational excellence.

Skills

Team leadership

Customer service

Sales growth strategies

Inventory management

POS system proficiency

Education

Bachelor's degree in Business Administration or Retail Management

Tools

Inventory management software

Job description

The Duty-Free Manager is responsible for overseeing the daily operations of duty-free retail stores. This role ensures a high standard of customer service, efficient inventory management, and consistent sales growth while maintaining compliance with applicable regulations. The manager will lead the duty-free team, ensuring operational excellence and maximizing profitability.

Customer and Reporting Responsibilities

Ensure excellent customer service by training and leading staff to deliver a premium shopping experience.

Handle customer inquiries, complaints, and feedback to maintain a high level of customer satisfaction.

Implement promotional campaigns and loyalty programs to boost sales.

Communication & Working Relationships

Internal

• Commercial Team
• Training Department
• Procurement
• Other Relevant Departments

Reasons for Interaction

• Operational coordination
• General coordination for business continuity

External

• Clients and Vendors

Reasons for Interaction

• Negotiation and purchase requests for items

Qualifications, Experience, & Skills

Educational Qualifications

• Bachelors degree in Business Administration, Retail Management, or a related field (preferred)

Professional Qualifications

• Certifications in Retail or Assistant Management are a plus

Experience

• 57 years of experience in retail management, preferably in a duty-free or travel retail environment
• Proficiency in using point-of-sale (POS) systems and inventory management software
• Strong experience in team leadership and motivation

Other Requirements Safety Accountability and Responsibilities

All staff members have the following safety responsibilities and are accountable to their supervisors and department heads:

• Comply with relevant safety requirements and procedures outlined in organizational safety manuals and management systems
• Adhere to safety standards provided during training
• Report any safety occurrence or system failure to the designated authority or immediate supervisor
• Submit accident/incident reports when applicable
• Support safety audits and investigations as needed