Dubai Customer Care Specialist - Problem-Solving & Support

TALENTMATE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment and staffing agency in Dubai seeks a dedicated Customer Care Executive. The role involves providing exceptional service, resolving customer issues, and collaborating with internal teams to enhance customer satisfaction. Ideal candidates will possess strong communication skills, empathy, and prior customer service experience. Flexibility with schedules and a high school diploma are required. Join a customer-centric team and make a significant impact on customer loyalty and retention.

Qualifications

• High school diploma or equivalent; additional education is a plus.
• Proven experience in a customer service or support role is highly preferred.
• Excellent verbal and written communication skills with a customer-focused mindset.
• Strong problem-solving skills with the ability to handle challenging situations calmly.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Provide exceptional customer service by promptly responding to inquiries and resolving issues.
• Manage customer complaints and feedback, ensuring swift and satisfactory resolution.
• Collaborate with internal departments to address and solve customer concerns comprehensively.
• Document customer interactions accurately in the CRM system for future reference.
• Follow up with customers to ensure their issues are fully resolved and they are satisfied.

Skills

Customer service

Problem-solving

Communication

Empathy

CRM software proficiency

Education

High school diploma or equivalent

Tools

CRM software

Job description

A recruitment and staffing agency in Dubai seeks a dedicated Customer Care Executive. The role involves providing exceptional service, resolving customer issues, and collaborating with internal teams to enhance customer satisfaction. Ideal candidates will possess strong communication skills, empathy, and prior customer service experience. Flexibility with schedules and a high school diploma are required. Join a customer-centric team and make a significant impact on customer loyalty and retention.