Dubai-Based Regional RCCC Manager

Nissan Motor; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive company is seeking a Section Manager for the Regional Customer Contact Center in Dubai, UAE. This role involves supervising a team to ensure seamless customer experiences for both NISSAN and INFINITI customers. Responsibilities include managing performance metrics, resolving customer complaints, and implementing training for call center agents. The ideal candidate has experience in automotive or CRM settings, is fluent in Arabic, and possesses strong leadership skills.

Qualifications

• Experience in automotive, call center operations, or CRM.
• Arabic language skills are required.
• Leadership experience preferred.

Responsibilities

• Supervise a team of RCCC agents to enhance customer experience.
• Manage complaints resolution according to defined processes.
• Prepare management reports related to performance improvements.

Skills

Automotive background

Call Center Operations

CRM background

Arabic speaker

Leadership experience

Proficiency in Salesforce

Excel proficiency

PowerPoint proficiency

Job description

A leading automotive company is seeking a Section Manager for the Regional Customer Contact Center in Dubai, UAE. This role involves supervising a team to ensure seamless customer experiences for both NISSAN and INFINITI customers. Responsibilities include managing performance metrics, resolving customer complaints, and implementing training for call center agents. The ideal candidate has experience in automotive or CRM settings, is fluent in Arabic, and possesses strong leadership skills.