Door Ambassador at InterContinental Fujairah Resort

IHG Hotels & Resorts; Fujairah Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain located in Fujairah, UAE, is seeking a Door Ambassador to provide exemplary guest care and support to Bell Service. Responsibilities include greeting guests, managing enquiries, and assisting with luggage. The ideal candidate should have prior experience in a Front Office/Concierge role, strong communication skills, and the ability to work flexible shifts. The hotel is committed to creating a warm hospitality experience and offers competitive pay and benefits.

Benefits

Competitive pay

Benefits

Opportunity to work in a talented team

Qualifications

• Previous work experience in a Front Office/Concierge environment or equivalent required.
• Good communication skills and ability to work as a team.
• Must be customer-oriented and flexible with shifts.

Responsibilities

• Demonstrate high standards of guest care and welcome.
• Assist Bell Service and perform duties as needed.
• Maintain knowledge of hotel services and local attractions.
• Greet guests in a friendly and helpful manner.
• Handle guest requests and follow up for satisfaction.
• Attend to guest complaints and inquiries.
• Keep Bell Service Area and hotel entrance clean.

Skills

Strong verbal and communication skills

Customer-oriented

Flexibility to work in various shifts

Team player

Job description

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

We love people who apply the same amount of care and passion to their jobs as they do their hobbies – people who help us create great brands guests love. And we’re looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

Your Day to Day

As Door Ambassador, you will demonstrate the highest standards of guest care and welcome to achieve the highest possible guest satisfaction. Assist Bell Service with their tasks and duties and will be expected to replace Bellman when required and also cover night shift regularly.

Responsibilities

• Manning the main door of the hotel, luggage service, message delivery, newspaper distribution.
• Maintain high level and provide accurate information concerning hotel facilities, venues and functions; assisting guests with all enquiries, both hotel and non-hotel related.
• Be familiar and well aware of the hotel in-house activities of the day and key occurrences in the city/location including directions to key points of interests, restaurants, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems, and special events.
• Greets guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
• Focus on the guest needs and go the extra mile. Immediately handles all guests’ requests and promptly follows up to ensure satisfaction.
• Ensure a sound knowledge of the local area regarding history, places of interest and special events.
• Perform personal services such as delivering messages and packages, running errands and replying to guests’ queries and requests.
• Ensure all measures are taken so as to guarantee that guests depart from the hotel with a positive impression of hotel services.
• Attend to guest’s complaints, inquiries and requests, refers problems to Manager if he/she unable to assist.
• Take personal interest and pride to ensure that the Bell Service Area, hotel entrance and storing area are kept clean and in an orderly state at all times.
• Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
• Ensure all customers receive a fast efficient and friendly service following the InterContinental Brand Standard Guidelines and the Standard of Operations Procedures of Front Office.
• Actively develop positive and effective communication between Bell service and all other operational Departments.
• Gain understanding of the departmental goals and financial targets and support your Line Manager to achieve these targets.
• Be aware of the hotel availability and of every opportunity to assist in maximizing room revenue.

Qualifications

• Must possess previous work experience in a Front Office/Concierge environment or equivalent.
• Is a team player and have strong verbal and communication skills.
• Candidate must be customer oriented and is flexible to work in various shifts.

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we’ll give you the Room to Belong.

We are an equal opportunity employer. As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental® brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Start your journey with us today.