Documentation Management System Manager

Etihad Airways; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading airline in the UAE is seeking a dedicated professional to lead the governance and delivery of Flight Operations documentation and centralized document management systems. This role involves overseeing system implementations, managing regulatory compliance, and providing technical leadership within the documentation team. Ideal candidates will have at least 5 years of experience in aviation technical writing and administration of document management systems. Join us to support the airline's ambitious growth strategy!

Qualifications

• 5+ years of progressive experience in aviation technical writing or documentation management.
• Experience in implementing document management systems.
• Proven hands-on administration experience of aviation CDMS.

Responsibilities

• Oversee delivery and enhancement of CDMS platforms.
• Manage internal and external CDMS engagements.
• Safeguard quality and regulatory compliance of operations manuals.

Skills

Aviation technical writing

Documentation management

Regulatory compliance

Technical leadership

Education

Bachelor's degree in Science, Aviation, Engineering, Technical Communication, or IT

Tools

Comply365's DocuNet

NAVBLUE Mission+

Adobe FrameMaker/IXP

Job description

Synopsis

Lead the governance, enhancement, and delivery of Flight Operations documentation and Centralised Document Management System (CDMS) platforms across the Operations division. Manage accuracy, regulatory compliance, and operational excellence across all controlled manuals and process documentation. Serve as the subject matter expert for Comply365's DocuNet, NAVBLUE Mission+, and Boeing FrameMaker/IXP systems. Provide technical leadership to Technical Writer Officers, fostering expertise, professional growth, and operational excellence within the Operations Documentation team. Liaise with internal stakeholders and external vendors to ensure seamless cross-functional collaboration.

Accountabilities

• Oversee the delivery, maintenance, and continuous improvement of CDMS platforms (Comply365's DocuNet, NAVBLUE Mission+, Boeing FrameMaker/IXP), including driving new system implementations and leading adoption across operational departments.
• Lead and manage all CDMS engagements, both internally and externally, including staff training, vendor coordination for system upgrades, issue resolution, UAT, and SLA management.
• Safeguard the quality, accuracy, and regulatory compliance (GCAA CAR-AIR OPS, IOSA ISARPs, ATA iSpec 2200, S1000D) of all Operations manuals and controlled documentation.
• Lead revision cycles, approvals, and version control for company operations manuals, process documentation, and OEM manuals (Airbus via Mission+, Boeing via FrameMaker/IXP).
• Lead the establishment and standardisation of documentation style guides and writing conventions across the Operations division (Flight Operations Engineering, Technical Pilots, Quality Assurance, Safety, and Compliance, Cabin Crew, Technical Operations, Ground Operations, etc.) driving adoption through training and guidance to ensure consistency in all DMS-authored content.
• Drive expertise, professional growth, and succession planning within the documentation team through coaching and knowledge transfer.
• Manage documentation evidence for internal and external audits (GCAA, IOSA); maintain audit trails and compliance records.
• Own and deliver dashboards and KPI reports for publication cycle times, read-and-sign compliance, and system performance to support informed decision‑making.
• Lead any additional duties, tasks, or projects as assigned by the Manager Operations Documentation to support departmental objectives and operational requirements.

Education & Experience

• Bachelor's degree in Science, Aviation, Engineering, Technical Communication, IT, or a related field; equivalent experience may be considered.
• Minimum 5 years' progressive experience in aviation technical writing, documentation management, or flight operations support.
• Proven hands‑on administration of aviation CDMS (Comply365's DocuNet) and OEM authoring tools (NAVBLUE Mission+, Adobe FrameMaker/IXP).
• Demonstrated experience in the implementation of document management system projects.
• Experience supporting audit preparation and working with regulatory requirements.
• Prior mentoring or leadership experience in aviation documentation teams preferred.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to!

To learn more, visit etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face‑to‑face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.