Document Remediation Coordinator

Raqmiyat; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A UAE-based IT company is seeking candidates for a role focused on document verification and customer communication. Responsibilities include conducting outbound calls to collect documents, validating data in the archiving system, and preparing reports. The ideal candidate will have a High School Diploma or degree in management, banking, or finance, with at least 3 months of work experience. Good communication skills in English and proficiency in Microsoft Office are required. Arabic skills are preferred.

Qualifications

• Minimum of 3 months of work experience.
• Good communication skills in English (Arabic preferred).
• Basic understanding of AML/KYC/Compliance principles.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Conduct outbound calls to customers to collect and verify documents.
• Cross-check and validate data in the Bank’s archiving systems.
• Scan, upload, and categorize documents in the archiving system.
• Track document collection and customer responses.
• Prepare and update the Missing Documents Report.
• Assist the Team Leader in meeting project deadlines.

Skills

Good communication skills in English

Basic understanding of AML/KYC/Compliance principles

Proficiency in Microsoft Word

Proficiency in Excel

Proficiency in PowerPoint

Education

High School Diploma or Bachelor's degree in management, Banking, or Finance

Job description

Dubai, United Arab Emirates | Posted on 11/05/2025

Raqmiyat is a UAE-based IT and digital transformation company specializing in consulting, staffing, and enterprise technology solutions. We empower banking, government, and enterprise clients across the Middle East to achieve their digital objectives.

Job Description

Key Responsibilities:

• Conduct outbound calls to customers to collect missing documents and verify their completeness to maintain accurate customer records.
• Cross-check and validate data in the Bank’s archiving systems against customer files to ensure accuracy and compliance.
• Scan, upload, and categorize documents in the Bank’s archiving system to ensure proper storage and retrievability.
• Track document collection and customer responses to ensure timely completion of remediation activities.
• Coordinate with internal stakeholders to resolve missing documentation issues and align on remediation priorities.
• Prepare and update the Missing Documents Report to support internal tracking and compliance monitoring.
• Assist the Team Leader in meeting project deadlines and deliverables by contributing to process improvements and team efficiency.

All the above accountabilities included but not limited to any additional/new tasks or responsibilities assigned by the line Manager.

Requirements

Job Specification :

• High School Diploma/Intermediate or bachelor’s degree in management, Banking, or Finance

Work Experience ( Please specify minimum number of years and the field in which experience is required)

Minimum of 3 months of work experience

Specified area / field of experience (if required)

Good communication skills in English (Arabic preferred).

Basic understanding of AML/KYC/Compliance principles ).

Proficiency in Microsoft Word, Excel, and PowerPoint