Disputes Analyst

Nomod; Dubai; Remote; AED 120,000 - 160,000; Full time

Job summary

A leading company in financial services is seeking a Disputes Analyst to join their Risk and Operations team. The ideal candidate will support merchants in disputes and chargebacks, analyze transactions, and help enhance company's processes to minimize risks. Candidates should have a degree, relevant experience, and excellent communication skills.

Benefits

Opportunities for career growth

Dynamic startup environment

Internal promotion into leadership roles

Qualifications

• Educated to at least degree level or equivalent.
• Previous experience in a risk, operations or dispute management role.
• Exceptional written and verbal skills in English.

Responsibilities

• Support merchants in managing disputes and chargebacks.
• Process incoming disputes and analyze transaction reasons.
• Engage with merchants to gather information about disputed transactions.

Skills

Problem solving

Analytical thinking

Excellent communication

Attention to detail

Interpersonal skills

Education

Degree or equivalent

Tools

Chrome

Gmail

Google Docs

Job description

We re looking for a Disputes Analyst to join our Risk and Operations team. The ideal candidate is a proactive problem solver and analytical thinker, with great communication skills, who will relish helping Nomod s merchants fight customer disputes and chargebacks.

As a Disputes Analyst, you will:

Support merchants in managing and challenging disputes and chargebacks

Help to manage the portfolio of active dispute cases

Process incoming disputes, analyse the transaction and dispute reason, and determine what information we require to challenge the dispute

Engage with merchants, via email, Whatsapp and voice, to gather additional information about the disputed transaction, to allow us to form a clear picture of the activity taking place

Assist the team leads in preparing and submitting dispute rebuttal documents

Assist team leads to proactively investigate account behaviour and transactional activity, identify patterns, and help design, implement and refine our processes, risk scoring and underwriting models to minimise fraud, chargeback and recovery risks

Assist team leads in spotting patterns, contributing to our Help Centre content, and sharing recurring feedback to our Product and Engineering teams when appropriate

Work with an agile, globally distributed team and be able to harness constructive feedback

Be proud of what you work on, whilst obsessing about the quality of what you produce

Have regular opportunities for career growth. We re growing quickly and are forming new teams as we do. We have a bias towards internal promotion into leadership roles

Ensure that everyone is blown away with their Nomod experience

You ll experience what it is like to work in a fun, entrepreneurial, and high growth startup!

What we d like
You do not need to be intimately familiar with any of the technologies that we work with. Great people are effective at quickly learning what we use or introduce us to new ways of working.

Having said that, we think a Disputes Analyst should:

Be educated to at least degree level or equivalent

Have previous experience in a risk, operations or dispute management role, ideally in a financial services or merchant acquiring environment

Have exceptional written and verbal skills in English. If you re bi or trilingual in Arabic, Hindi or Urdu, that would be incredible

Have obsessive attention to detail while also being able to spot the bigger picture

Love diving deep into investigations based on a user s story utilising an array of tools

Be persistent, resilient and comfortable asking challenging questions in the face of pushback from users

Be comfortable making high value, and sometimes emotionally difficult decisions, often without perfect information

Have lots of energy, be proactive, think quickly and revel in solving problems that may require a slightly different approach each time

Enjoy building relationships with people, and have excellent interpersonal skills and emotional intelligence

Chrome, Gmail, Google Docs, and similar web tools are second nature

Be creative, innovative, data driven, and have the ability to take on lots of responsibility, while orchestrating multiple deadlines and pushing for outcomes

Deliver no matter what it takes

Have the ability to thrive in a fully remote, distributed organisation

Be lots of fun to work with!

Nice to haves

Prior experience at a high growth startup or at an established fintech firm

Experience using data to build and refine risk and fraud tools

Fluency in other languages in addition to English

Experience working with a remote, global, multicultural team

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]