Dining Reservations Specialist — Elevate Guest Experience

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking an experienced Reservation Agent to manage incoming reservations and provide exceptional customer service. The ideal candidate will have prior experience in a similar role within the restaurant or hospitality industry and possess strong organizational and communication skills. Flexibility to work evenings and weekends is required. Join us for generous employee benefits including free stays and discounts at partner establishments.

Benefits

Free stays at 25hours hotels

Generous discounts at bars, restaurants, and hotel bookings

Offers from cooperation partners

Qualifications

• Proven experience in a similar role preferably in the restaurant or hospitality industry.
• Exceptional customer service and problem-solving abilities.
• Ability to work in a fast-paced environment and remain calm under pressure.

Responsibilities

• Handle incoming reservation requests promptly and professionally.
• Guide customers through the reservation process providing accurate information.
• Monitor reservation patterns and manage table utilization effectively.

Skills

Communication skills

Customer service

Problem-solving

Organizational skills

Time management

Tools

Reservation management systems

Job description

A leading hospitality company in Dubai is seeking an experienced Reservation Agent to manage incoming reservations and provide exceptional customer service. The ideal candidate will have prior experience in a similar role within the restaurant or hospitality industry and possess strong organizational and communication skills. Flexibility to work evenings and weekends is required. Join us for generous employee benefits including free stays and discounts at partner establishments.