DIGITAL TRANSFORMATION - AI/OPEX

Duncan & Ross; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading consultancy firm in the United Arab Emirates is seeking a Digital Transformation & Operational Excellence Lead to bridge traditional methodologies with modern AI solutions. The successful candidate will lead process optimization projects, establish KPIs for performance tracking, and facilitate change management at various organizational levels. This role demands expertise in lean management, AI technologies, and the ability to drive measurable business outcomes. An entrepreneurial mindset and robust communication skills are essential.

Qualifications

• Proven track record in process re-engineering, lean management and Six Sigma.
• Experience with BPMN tools and workflow automation platforms.
• Strong execution mindset with measurable impact.

Responsibilities

• Lead end-to-end process optimization projects leveraging Lean Six Sigma methods.
• Establish KPIs, dashboards for performance tracking.
• Facilitate change management across organizational levels.

Skills

Process re-engineering

Lean management

Six Sigma

AI/ML concepts

Facilitation skills

Communication skills

Tools

UiPath

Power Automate

Power BI

Celonis

Job description

Role Overview

We are seeking a Digital Transformation & Operational Excellence Lead to act as a hybrid change agent bridging classical Operational Excellence (OPEX) methodologies with modern AI-driven transformation levers.

This role will be central in driving end-to-end performance improvement initiatives across business functions embedding AI-enabled automation analytics and digital tools into core processes to deliver measurable value. The successful candidate will combine hands‑on execution skills with strategic advisory capabilities ensuring alignment with leadership objectives while delivering tangible business outcomes.

Key Responsibilities

• Lead end‑to‑end process optimization projects leveraging Lean Six Sigma Kaizen and process mining techniques.
• Identify, assess and prioritize AI and automation use cases with measurable impact on cost quality efficiency and customer experience.
• Design and deploy pilots and MVPs in collaboration with IT, Data Science and Business stakeholders.
• Establish KPIs, dashboards and reporting frameworks for ongoing performance tracking and benefit realization.
• Facilitate change management and adoption across functions and organizational levels.
• Serve as a trusted advisor to senior management aligning transformation initiatives with strategic priorities.

Qualifications & Experience

Operational Excellence Expertise

• Proven track record in process re‑engineering, lean management and Six Sigma (Green/Black Belt preferred).
• Experience with process mining and BPMN tools (Celonis, Signavio, etc.) and workflow automation platforms.
• Strong execution mindset ability to move from diagnosis to measurable impact rapidly.

AI & Digital Enablement

• Familiarity with AI/ML concepts (NLP, predictive analytics, generative AI, RPA).
• Hands‑on experience with AI/automation platforms (UiPath, Power Automate, Azure AI, Dataiku, etc.).
• Ability to translate business requirements into data‑driven solutions.
• Working knowledge of data governance, analytics and visualization tools (Power BI, Tableau).

Change & Stakeholder Management

• Strong facilitation skills to bridge business, data science and IT teams.
• Demonstrated success in driving adoption of digital tools and embedding new ways of working.
• Excellent communication and storytelling skills with the ability to translate technical content into business impact.

Personal Attributes

• Hands‑on operator with an entrepreneurial mindset.
• Strong problem‑solving orientation and analytical rigor.
• Curiosity for emerging technologies and ability to experiment fast.
• Resilient, adaptable and effective in complex stakeholder environments.

Vertical:

Technology