Demand Planner

Samsung Electronics; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking an SCM specialist to manage stock at the Depot and support forward deployment in Dubai. The successful candidate will handle parts SCM, oversee stock levels, and collaborate with vendors across MENA to optimize operations. Ideal applicants should possess a relevant bachelor's degree and 5-7 years of experience in Customer Relationship Management and Procurement, alongside strong knowledge of SAP and Microsoft software.

Qualifications

• 5-7 years of experience in Customer Relationship Management and Procurement.
• Good knowledge of SAP and Microsoft software.
• Excellent knowledge of Parts operation process and demand forecasting.

Responsibilities

• Parts SCM handling for MENA.
• Responsible for stock level management and healthy stock maintenance.
• KPI monitoring and on-field service process improvement.

Skills

Customer oriented

Problem solving

Evaluation skills

Education

Relevant bachelor's degree

Tools

SAP

Microsoft software

Job description

We are looking for an individual to join our SCM team. The successful person will be responsible for optimal stock management at Depot and supporting forward deployment of stock to partners. The SCM specialist works closely with vendors & Internal customers in MENA subsidiaries and branches to manage and monitor the parts operation process.

Role and Responsibilities

• Parts SCM handling for MENA
• Responsible for stock level management and healthy stock maintenance
• KPI monitoring and on field service process improvement "PBO" "PSM", "ISR","FAR","PAR"
• Manage ETD with Vendor & accurate update to Customers
• Parts reallocation to other sub/Depot based on urgency
• Support field operations to minimize repair pending
• Vendors claim handling (DNA, LTP, Non-conformity)
• Customer training for related issues
• Forecasting Method changes in SPM system
• Reporting and troubleshooting

Skills and Qualifications

• Must have a relevant bachelor's degree
• 5-7 years of experience in Customer Relationship Management and Procurement
• Good knowledge of SAP and Microsoft software
• Excellent knowledge of Parts operation process and demand forecasting
• Basic knowledge of Warehousing and logistics know-how
• Customer oriented with Problem solving and evaluation skills