Delivery Station Customer Service Associate

Amazon; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global logistics company in Dubai is seeking a Delivery Station Customer Service Associate. This role involves direct communication with customers to ensure timely delivery and effective resolution of issues. The ideal candidate will have experience in customer service, strong communication skills, and the ability to prioritize tasks. This full-time position offers a dynamic work environment aiming to enhance customer satisfaction while operating in a busy delivery warehouse.

Qualifications

• Previous experience in customer service is required.
• Ability to effectively prioritize work time for efficiency.
• Proficiency in both verbal and written communication.

Responsibilities

• Communicate with customers directly in person and via phone and email.
• Empathize with and prioritize customer needs.
• Resolve issues and set appropriate expectations with customers.
• Work a flexible full-time (40 hours per week) schedule.

Skills

Customer Service

Communication

Problem Solving

Prioritization

Windows Operating Systems

Microsoft Outlook

Bilingual in English/Arabic

Education

High School diploma or equivalent

Bachelor Degree or equivalent work-related experience

Job description

At Amazon our mission is to be Earths most customercentric company. To achieve this goal we strive to exceed expectations by innovating and providing bestinclass customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.

Were making history and the good news is that weve only just begun. At Amazon you get to Work with smart passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate you will help improve the customer experience by providing in station realtime handson support to ensure our customers receive their packages on time as promised.

The role will also help connect customers with experts who can provide them the most accurate and uptodate information about their packages. The work is beyond fulfilling and delivering customer orders; its making sure we put smiles on customers faces.

Key job responsibilities

As a Delivery Station Customer Service Associate you will be responsible for:

• Communicating with customers directly inperson in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct concise and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible FullTime (40 hours per week) schedule

Key job responsibilities

• Performing the following tasks with or without reasonable accommodation
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

A day in the life

Youll be based at one of our lastmile delivery warehouses where Amazons leading logistics system operates. As orders are dispatched and delivered youll be in contact with our warehouse associates delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery youll be informing our delivery partners. Where you notice a delivery issue youll get to work resolving it straight away so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazons logistics youll develop logistical and customer expertise that sets Amazon apart. Youll connect with our customers every day using your indepth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the team

Our mission is to be Earths most customercentric company and few departments have as direct an impact on that mission as our Customer Service team. Were an inclusive team who empower and look after our people so they have the time and energy to focus on our customers happiness. Our goal is to reduce customer effort every way we can helping them get the best results quickly and efficiently.

asic qualifications

• High School or equivalent diploma
• Previous experience in Customer Service
• Ability to effectively prioritize work time to ensure efficiency
• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple web browsers data base searching and instant messenger tools
• English / Arabic Speaker
• Bachelor Degree or equivalent work related experience
• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

IC