Delivery Co-ordinator

Hotels/Restaurant; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A hospitality business in Dubai is seeking a skilled Delivery Coordinator to manage and optimize delivery orders from multiple platforms. Responsibilities include assigning drivers, tracking delivery performance, and ensuring customer satisfaction through effective communication. The ideal candidate should be highly organized, quick in communication, and familiar with various delivery platforms. Interested candidates can send their CV via email or WhatsApp for the interview process.

Qualifications

• Strong organizational skills and ability to manage multiple delivery orders.
• Effective communication skills for customer and driver interaction.
• Experience with delivery management platforms is preferred.

Responsibilities

• Manage daily delivery orders from various platforms.
• Assign orders to drivers and monitor their performance.
• Track delivery routes for timely drop-offs.
• Communicate order status with customers.
• Coordinate with kitchen and packing teams.
• Resolve delivery issues and complaints.
• Maintain delivery logs and performance reports.
• Ensure compliance with company policies and hygiene standards.

Skills

Organized

Fast communication

Familiar with delivery platforms

Job description

We are hiring a Delivery Coordinator to manage delivery orders, assign drivers, monitor delivery timelines, and ensure smooth and on-time service. The ideal candidate must be organized, fast in communication, and familiar with delivery platforms.

Job Description: Delivery Coordinator

• Manage daily delivery orders from POS and online platforms (Talabat, Deliveroo, Noon Food, Careem).
• Assign orders to drivers/riders and monitor their performance.
• Track delivery routes to ensure timely drop-offs.
• Communicate with customers regarding order status, delays, or special requests.
• Coordinate with kitchen and packing team to ensure orders are ready on time.
• Resolve delivery issues, complaints, and driver concerns.
• Maintain delivery logs, rider schedules, and performance reports.
• Ensure delivery staff follow company policies and hygiene standards.
• Manage cash collection and reconciliation from drivers (if applicable).

Interested candidates can send their CV to: [e-mail] & WhatsApp: [phone]

Shortlisted candidates will be contacted for the interview process.