Debt Collection Executive

Caliberly; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A financial services firm in Dubai is looking for a Debt Collection Specialist to recover outstanding payments. The role requires excellent communication skills, handling of challenging customers, and meeting recovery targets. Candidates should have a high school diploma and 1-2 years of experience in debt collection, particularly in the credit card or banking sector.

Qualifications

• 1-2 years of experience in debt collection, preferably in credit cards or banking.
• Knowledge of credit card products and debt recovery processes.
• Ability to handle challenging customers while maintaining professionalism.

Responsibilities

• Contact customers with overdue payments via phone, email, or SMS to negotiate and recover outstanding amounts.
• Educate customers about payment terms, penalties, and consequences of delayed payments.
• Develop repayment plans based on customers' financial situations.
• Maintain accurate records of communication, payment commitments, and follow-ups in the system.
• Resolve customer disputes or issues related to their credit card payments promptly.
• Meet monthly recovery targets while adhering to company policies and compliance guidelines.
• Escalate cases for legal action or further follow-up when necessary.

Skills

Communication skills

Negotiation skills

Case management

Customer handling

Education

High school diploma

Bachelor's degree

Job description

• Contact customers with overdue payments via phone, email, or SMS to negotiate and recover outstanding amounts.
• Educate customers about payment terms, penalties, and consequences of delayed payments.
• Develop repayment plans based on customers financial situations.
• Maintain accurate records of communication, payment commitments, and follow-ups in the system.
• Resolve customer disputes or issues related to their credit card payments promptly.
• Meet monthly recovery targets while adhering to company policies and compliance guidelines.
• Escalate cases for legal action or further follow-up when necessary.

Requirements

• High school diploma or equivalent; a bachelors degree is a plus.
• 1-2 years of experience in debt collection, preferably in credit cards or banking.
• Excellent communication and negotiation skills.
• Strong ability to manage and prioritize multiple cases effectively.
• Knowledge of credit card products and debt recovery processes.
• Ability to handle challenging customers while maintaining professionalism.