Data Analyst - Client Coverage Group

Xapo Bank; Remote; AED 257,000 - 331,000; Full time

Job summary

A leading global financial institution is seeking an experienced Data Analyst to enhance decision-making through data insights. You will analyze client behavior and manage data products supporting client strategies. Candidates should possess strong SQL, Python skills, and experience with Looker and GCP products. The role offers a remote work environment and promotes a balance between independence and teamwork. Join us to shape the future through innovative technology and prioritize consumer protection.

Benefits

Flexible work schedule

Generous PTO policy

Annual learning budget

Qualifications

• 3+ years of experience in a dedicated data analytics role.
• High proficiency in SQL; experience with BigQuery is advantageous.
• Experience using Python for data analytics.
• Excellent communication and presentation skills in English.
• Highly organized and able to manage multiple analytical projects.
• Exceptional analytical and problem-solving skills.
• Experience as a Looker developer is a strong plus.
• Experience with GCP products is a plus.

Responsibilities

• Analyze client revenue and product usage data to drive insights.
• Create and evolve reporting metrics related to client interactions.
• Work with the Global Head of Relationship Management to improve reporting.
• Design Looker dashboards for self-service analytics.
• Develop a reporting framework for resource optimization.
• Manage end-to-end data pipelines for accessible and accurate client data.
• Partner with Client Coverage Group on shared targets and solutions.
• Automate data processes to enhance cross-selling opportunities.

Skills

Data analytics

SQL proficiency

Python for data analytics

Looker development

GCP products

Critical thinking

Problem-solving

Communication skills

Tools

Looker

BigQuery

Cloud Functions

Vertex AI

Job description

Position overview

We are looking for an experienced Data Analyst to join our team. This role focuses on enabling analytics to support better decision-making, developing data products for the Client Coverage Group, and extending support to other areas as part of the data analytics team.

The ideal candidate combines deep technical expertise with strong business acumen and will play a key role in our client strategy, sales operations, and overall data strategy.

This position requires adaptability and comfort with fast-changing priorities. You will be responsible for a wide range of tasks, from in-depth analysis of client behavior to ad-hoc requests and recurring management reporting.

Responsibilities

• Translate data into strategy by analyzing client revenue, product usage, and interaction data to generate insights that drive growth and retention.
• Create, maintain, and evolve the suite of reporting metrics, covering client revenues, product adoption, interactions, issue escalations and others.
• Work closely with the Global Head of Relationship Management to improve reporting regarding overall strategy, OKRs, strategic campaigns, market analysis, etc.
• Design and maintain Looker dashboards to enable self-service analytics for Relationship Managers and Customer Success, ensuring they have the data needed to manage a global client base.
• Develop a reporting framework that allows leadership to optimize the resourcing and efficiency of their teams.
• Write and manage end-to-end data pipelines to ensure client data is accessible and actionable. Ensure data accuracy and maintain a single source of truth across all sales and client reporting.
• Act as a strategic partner to the Client Coverage Group, while working with cross-functional teams to address shared targets and solutions.
• Automate and improve data processes by implementing analytics and predictive modelling tools to identify opportunities for cross-selling or churn prevention.

Skills needed

• 3+ years of experience in a dedicated data analytics role.
• High proficiency in SQL. BigQuery-specific experience is a significant advantage.
• Experience using Python for data analytics.
• Excellent written and verbal communication and presentation skills in English, with the ability to explain complex data insights to non-technical stakeholders.
• Highly organised, with the ability to manage multiple analytical projects simultaneously while maintaining attention to detail.
• Exceptional analytical, critical thinking, and problem-solving skills.
• Experience as a Looker (not Looker Studio) developer is a strong plus.
• Experience with GCP products and services such as BigQuery, Cloud Functions, and Vertex AI is a plus.

Other requirements

• A dedicated workspace.
• A reliable internet connection with the fastest speed possible in your area.
• Alignment with Our Values and the Xapo Values-Driven Leadership principles.

Why work for Xapo?

IMPACT GLOBALLY, WORK REMOTELY.

• Shape the Future: Improve lives through cutting-edge technology, work 100% remotely from anywhere in the world.
• Great work-life balance: Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge.
• Expect Excellence: Collaborate, learn, and grow with a high-performance team. Learn how you learn best - from books to conferences, you’ll get a yearly budget for your individual learning and development goals.

At Xapo, we prioritize consumer protection and adhere to regulatory requirements by ensuring that all Xapiens are accountable for upholding principles of fair treatment, transparency, and ethical conduct in their interactions with customers and stakeholders.