Customer Support Specialist

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking a Customer Support Specialist for its branches. The role involves assisting customers with banking services and maintaining high-quality service standards. Ideal candidates should have knowledge of banking practices and be comfortable with administrative tasks. This position is exclusive to UAE Nationals.

Qualifications

• Knowledge of ADIB's Operational Policies & Procedures.
• Thorough knowledge of all the Regulations issued by Central Bank of UAE.
• Fair knowledge of service standards.

Responsibilities

• Maintaining a high level of service attitude towards customers.
• Executing distribution recording of customer instructions from various channels.
• Handling general walk-in inquiries regarding ADIB's products & services.

Skills

Knowledge of ADIB's Retail & institutional Banking products & services

Knowledge of UAE banking practices, regulations & risks

Computer skills

Job description

Role: Customer Support Specialist - Branches

Location: Abu Dhabi

Role Purpose:

To assist customers in their banking requirements by delivering high quality service while projecting ADIB's professional image in all interpersonal dealings.

Key Accountabilities of the role:

These are the main responsibilities of this role

Responsibilities:

• Maintaining a high level of service attitude towards customers.
• Executing distribution recording of customer instructions from various channels e.g. incoming mail, fax, etc.
• Handling general walk-in inquiries in a pleasant manner regarding ADIB's products & services and directing the customers to the respective service areas.
• General administrative work which may include preparation of memos, customer letters, filing, etc.
• Delivery of cheque books and ATM cards to customers
• Handling and delivering captured card issues on account of customers
• Delivery of covered cards to customers
• Delivery of returned cheques to customers
• Perform any other responsibilities entrusted by Branch management from time to time.

Specialist skills / Technical knowledge required for this role:

• Knowledge of ADIB's Retail & institutional Banking products & services
• Knowledge of ADIB's Operational Policies & Procedures
• Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales
• Computer skills

This position is for UAE Nationals only.

Required Experience:

IC