Customer Support Representative

Quagmire IT Services LLP; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent IT services company in Dubai is urgently seeking an Operations Executive. The ideal candidate will be a male graduate aged between 21 and 30 with 0-2 years of experience. Responsibilities include managing processes, leading a team, and ensuring operational compliance. Proficiency in Hindi and English is mandatory, while knowledge of Telugu, Kannada, Tamil, or Malayalam is a plus. Offering competitive salary, food and accommodation, plus visa processing and flight fares.

Benefits

Competitive salary (in AED)

Food & Accommodation

Visa processing and flight fares

Qualifications

• Graduated with a degree, male, 21-30 years old, and 0-2 years of experience.
• Fluent in Hindi and English, preferably speaking Telugu, Kannada, Tamil, or Malayalam.
• Strong problem-solving, analytical, and organizational skills.

Responsibilities

• Reviewing processes for inefficiencies and implementing improvements.
• Allocating resources effectively to meet production targets.
• Leading and motivating a team of BPO professionals.
• Monitoring key performance indicators (KPIs) to track progress.
• Ensuring compliance with company policies and regulations.
• Preparing operational performance reports.

Skills

Fluent in Hindi and English

Effective communication

Analytical skills

Organizational skills

Leadership skills

Education

Any Graduate

Tools

Business Operations Tools

Project Management Tools

Job description

Required Operations Executive immediately for Dubai (UEA).

Any Graduate Male (21 - 30) with 0-2yrs experience.

Key Responsibilities

• Process Management: Reviewing existing processes identifying inefficiencies and implementing improvements to streamline workflows and enhance efficiency.
• Resource Coordination: Allocating resources effectively including manpower materials and time to ensure optimal performance and meet production targets.
• Team Leadership: Leading and motivating a team of BPO professionals providing guidance and fostering a positive work environment.
• Performance Monitoring: Tracking key performance indicators (KPIs) to monitor progress identify areas for improvement and ensure goals are met.
• Compliance: Ensuring that operations comply with relevant laws regulations and company policies.
• Reporting and Analysis: Preparing reports on operational performance identifying trends and providing data-driven insights for strategic decision-making.
• Vendor and Partner Management: Building and maintaining relationships with vendors and partners negotiating contracts and ensuring timely delivery of services.

Skills and Qualities

• Languages: HINDI & ENGLISH(Mandatory) TELUGU / KANNADA / TAMIL / MALAYALAM (Added preference).
• Communication: Excellent verbal and written communication skills.
• Analytical and Problem-Solving Skills: Identifying and resolving operational challenges and suggesting improvements.
• Organizational and Time-Management Skills: Managing multiple tasks and priorities efficiently.
• Communication and Interpersonal Skills: Communicating effectively with team members clients and other departments.

Leadership and Team Management Skills: Motivating and guiding a team to achieve operational goals.

Proficiency in Business Operations and Project Management Tools: Using tools to track performance manage projects and improve processes.

Knowledge of BPO processes and best practices: Understanding the nuances of BPO operations and how to optimize them.

** Note: Apply with PASSPORT details & Short time VIDEO(INTRODUCTION)

Perks & Benefits

• SALARY:AED
• Food & Accommodation
• VISA Processing and Flight fares