Customer Success Strategist

Jobgether; Remote; AED 303,000 - 391,000; Full time

Job summary

A leading recruitment service is seeking a Customer Success Manager to drive enterprise customer success in Europe. This pivotal role involves managing a portfolio of enterprise customers, ensuring they achieve measurable value from the platform. Responsibilities include client management, translating usage into outcomes, and collaborating cross-functionally. The ideal candidate will have 5-10 years of experience, with strong analytical skills and fluency in English, while German proficiency is preferred. This is a remote role, ideal for candidates in the DACH region.

Benefits

Play a key role in shaping the Customer Success organization

Impact the physical supply chain

Work alongside a world-class team

Qualifications

• 5-10 years of total professional experience.
• 3-5+ years managing enterprise SaaS accounts.
• Remote work experience within Europe, preferably in the DACH region.
• Experience in Chemicals, Manufacturing, or Supply Chain/Procurement sectors.

Responsibilities

• Own a portfolio of enterprise customers end-to-end.
• Lead day-to-day relationships with customer owners and functional leads.
• Translate platform usage into quantifiable outcomes.
• Build scalable processes and customer-facing materials.
• Collaborate with Sales, Product, and Engineering.

Skills

Client management

Analytical skills

Enterprise SaaS management

Fluency in English

Fluency in German

Job description

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - REMOTE. In this high-impact role, you will be responsible for driving enterprise customer success across Europe, ensuring that clients derive measurable value from our cutting-edge platform. You will serve as a pivotal partner to procurement leaders and supply chain executives, guiding them through their modernization journey. The role demands a blend of client management and analytical skills to foster retention and growth. You'll have the opportunity to shape processes that enhance customer outcomes, directly impacting our partner's success and the broader supply chain landscape.

Accountabilities

• Own a portfolio of enterprise customers end-to-end, driving onboarding, adoption, retention, and measurable business impact.


• Lead day-to-day relationships with customer owners and functional leads.


• Translate platform usage into quantifiable outcomes such as cost savings and supply chain resilience.


• Build and refine scalable processes and customer-facing materials to strengthen adoption.


• Collaborate with Sales, Product, and Engineering to address customer needs and improve product experience.

Requirements

• 5–10 years of total professional experience.


• 3–5+ years managing enterprise SaaS accounts.


• Professional fluency in English; German fluency preferred.


• Remote work experience within Europe, preferably residing in the DACH region.


• Experience in Chemicals, Manufacturing, or Supply Chain/Procurement sectors.

Benefits

• Play a key role in shaping the Customer Success organization.


• Impact the physical supply chain that the world relies on.


• Work alongside a world-class team in a rapid career acceleration environment.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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