Customer Success Manager

Sana Commerce; Dubai; On-site; USD 50,000 - 90,000; Full time

Job summary

Join a dynamic and innovative company as a Customer Success Manager, where you will build relationships with clients across various industries. In this role, you will be responsible for ensuring customer satisfaction and driving successful renewals and contract expansions. With a focus on helping clients achieve their learning and development goals, you will work in a fun, international environment that values creativity and collaboration. This is a unique opportunity to make a significant impact from day one while growing alongside a talented team and learning from industry leaders. If you're passionate about customer success and eager to contribute to a fast-growing company, this role is for you.

Benefits

Weekly lunches

Monthly dinners

Fun international environment

Opportunity for growth

Impact from day one

Qualifications

• At least 2 years of experience in Customer Success or key account management.
• Strong English communication skills for clear and goal-oriented conversations.

Responsibilities

• Own a portfolio of customers and design success plans to meet L&D objectives.
• Assess account health scores and improve them to maximize retention.

Skills

Customer Success Management

Communication Skills

Negotiation Skills

Problem Solving

Education

Bachelor's Degree

Job description

Easygenerator is a Dutch company that empowers organizations to simplify and accelerate their learning development. We provide an award-winning e-learning authoring tool to 50,000+ users in over 150 countries. Enterprises such as Kellogg’s, T-Mobile, and Danone use our solution to empower subject-matter experts to unlock and share their knowledge online.

With offices in four locations worldwide, Easygenerator is growing quickly. We are constantly improving our product to become the global category leader and aim for hyper growth each year. At Easygenerator, we challenge, we own, we deliver, and we experiment. Our success comes from our people, and we are looking for a Customer Success Manager to help us achieve our ambitious goals.

We are looking for a highly energetic Customer Success Manager. You will gain experience building trustful relationships with our customers on all levels, in a variety of industries and across a broad geographical area. Easygenerator provides an eLearning authoring software solution (SaaS). We offer an innovative environment where you will be stimulated to think creatively, have a huge impact on our fast-growing business and have some fun along the way!

We established the customer success department in 2017 to help our customers accelerate the value they get out of the product - and it did! Since then, the customer success department is growing rapidly. In this role you will own a portfolio of customers and work closely with them in designing and executing success plans to ensure their L&D objectives are met. It is the Customer Success Manager’s mission to add value throughout the customer lifecycle to drive successful renewals, contract expansion and advocacy.

As an Easygenerator Customer Success Manager you will:

• Work in an international environment.
• Successfully run Enterprise pilots with brands like Danone, Kellogg’s, and Electrolux. You'll help them reach ambitious learning goals and, ultimately, ensure an Enterprise contract is put in place.
• Objectively assess account health scores and proactively improve them to maximize customer retention.
• Coordinate with our support and training department to drive appropriate levels of adoption to ensure and negotiate successful renewals.

Minimum Requirements:

A bachelor’s degree or higher.

Experience: You have at least 2 years of Customer Success (or key account management related) experience, plus commercial experience closing deals.

Excellent communication skills: You have strong English language skills and can communicate in a clear, goal-oriented way that leaves no room for interpretation. You can take the lead in a conversation, but you also know when it’s time to listen.

Commercial mindset: You have a passion for negotiating the best possible outcome for external and internal stakeholders.

Customer oriented: You know how to get to the question behind the question and you’re truly focused on helping your customer succeed.

A passion for HR tech is preferred: You’re up to date on the latest trends and developments in our discipline.

We Offer:

• Working in a fun & international environment surrounded by dedicated colleagues.
• The opportunity to make an impact from day one and grow within the company.
• The opportunity to work closely together with our Chief Revenue Officer, a former Google and Salesforce employee.
• Weekly lunches & monthly dinners.
• A competitive base salary and bonus.

Diversity & Inclusion:
Easygenerator is an international company, where people with diverse backgrounds are welcomed. Our diversity empowers us to innovate, build deeper connections, and help all of us become better. It is in our DNA to base professional decisions on someone’s performance and behavior. Therefore, each employee is in control of their own growth. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.