Customer Success Manager

UiPath; Dubai; Hybrid; USD 80,000 - 120,000; Full time

Job summary

UiPath is hiring a Senior Customer Success Manager to enhance customer journeys and drive adoption of their automation solutions. This role demands strong strategic thinking, leadership abilities, and a passion for client success. Embrace the opportunity to innovate and lead in a diverse and inclusive workspace.

Qualifications

• Extensive experience in customer success roles with a proven track record.
• Experience in a high-growth tech company, preferably in SaaS or RPA.
• Fluent in Arabic and English.

Responsibilities

• Own the customer's adoption strategy and value delivery plan.
• Cultivate strategic relationships and ensure clients achieve their goals.
• Collaborate with internal teams to ensure customer-centric approaches.

Skills

Customer Satisfaction

Adoption

Retention

Strategic Thinking

Data-driven Decision Making

Education

Bachelor's degree in business or technology

MBA (preferred)

Job description

Life at UiPath

The people at UiPath believe in the transformative power of automation to change how the world works. Were committed to creating categoryleading enterprise software that unleashes that power.

To make that happen we need people who are curious selfpropelled generous and genuine. People who love being part of a fastmoving fastthinking growth company. And people who careabout each other about UiPath and about our larger purpose.

Could that be you

Your mission

UiPath is seeking a highly motivated and experienced Senior Customer Success Manager to guide our customers through their post sales journeys and AIpowered transformation programs. The successful candidate will be a strategic thinker with a deep understanding of professional services adoption strategies organization change management a track record of delivering impact to customers and a passion for ensuring our customers achieve their desired outcomes.

This role requires a strong bias towards action an ability to navigate ambiguity and leadership skills to drive results through other internal & external teams.

What youll do at UiPath

• PostSales Strategy: Own the customers overall adoption strategy building & maintaining the customers comprehensive value delivery plan to achieve the stated objectives

• PostSales Account Management: Own lead & orchestrate endtoend adoption delivery from planning to realization coordinating across the various internal and external workstreams to ensure timely and successful implementation of automation solutions

• Value Fluency & Management: Understand and advise the customer on how best to define deliver & realize value that aligns with their stated objectives

• Operational Excellence: Develop and maintain workstream plans timelines and deliverables and ensure adherence to success milestones

• Client Engagement: Serve as the primary point of contact for clients building and nurturing strong relationships. Understand client needs and requirements collaborate with crossfunctional teams to tailor success strategies accordingly

• Executive Client Relationship Management: Cultivate and sustain strategic relationships with key clients becoming a trusted advisor on automation strategies

• Collaborate closely with clients to understand their strategic goals and tailor automation solutions to maximize business impact

• Operational & Technical Expertise: Possess an understanding of automation technologies and the operational technical & change management best practices required to execute successfully and drive transformation

• Innovation and Thought Leadership: Stay abreast of industry trends emerging technologies and best practices in automation. Contribute to the development of thought leadership content and share insights with clients to drive innovation

• Team Collaboration: Collaborate with internal technical teams sales and other stakeholders to ensure a unified and customercentric approach. Communicate client expectations and requirements to the adoption teams. Track and manage execution to plan

• Issue Resolution: Work closely with clients and internal teams to develop effective solutions to problems

What youll bring to the team

• Extensive experience in customer success roles with a proven track record of driving customer satisfaction adoption and retention

• Experience with professional services & attach motions for support/services

• Experience in a highgrowth technology company preferably in the SaaS or RPA space

• Strong leadership and teambuilding skills with the ability to inspire and motivate crossfunctional teams

• Excellent communication and interpersonal skills

• Datadriven mindset with the ability to use data to make informed decisions and drive results

• Strategic thinking and the ability to develop and execute customer success strategies

• Bachelors degree in business technology or a related field (MBA preferred)

• Fluent Arabic and English

Maybe you dont tick all the boxes abovebut still think youd be great for the job Go ahead apply anyway. Please. Because we know that experience comes in all shapes and sizesand passion cant be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role the number of hybrid officebased and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age race color religion sex sexual orientation gender identity and expression national origin disability neurodiversity military and/or veteran status or any other protected classes. Additionally UiPath provides reasonable accommodations for candidates on request and respects applicants privacy rights. To review these and other legal disclosures visit our .

Required Experience:

Manager