Customer Success Management Specialist

PULSEMEDIA; Remote; AED 80,000 - 100,000; Full time

Job summary

A progressive company is seeking a Customer Success Management Specialist in Ajman, UAE. This role focuses on managing customer relationships post-sale, ensuring users achieve maximum value from solutions. Candidates should have over 2 years in customer-facing roles, strong communication skills, and experience with CRM tools like Salesforce. Responsibilities include co-creating Customer Success Plans, driving adoption, and identifying growth opportunities. A commitment to data-driven success and stakeholder engagement is essential, offering growth in a supportive culture with competitive compensation.

Benefits

Comprehensive compensation

Health benefits

Continuous learning opportunities

Supportive workplace culture

Qualifications

• 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role.
• Experience managing small to mid-sized customer portfolios.
• Business Intelligence experience is a plus.

Responsibilities

• Co-create Customer Success Plans with customer decision-makers, including KPIs and success metrics.
• Drive early adoption and optimal usage of client company solutions following implementation.
• Monitor customer health and usage metrics, proactively identifying risks.
• Identify and qualify upsell and cross-sell opportunities in partnership with Sales Executives.

Skills

Strong stakeholder management

Communication

Relationship-building

Data-driven mindset

Customer-focused mindset

Proven ability to drive adoption

Tools

Salesforce

Job description

Overview

The Customer Success Management Specialist is responsible for managing and growing customer relationships after the sale, ensuring customers fully adopt and realize value from our client's company. This role focuses on building strong post-sales partnerships, driving renewals, and uncovering growth opportunities through close collaboration with Sales and internal teams. CSM Specialists develop and execute Customer Success Plans, track customer health, and proactively address challenges to maximize customer outcomes and long-term business value.

Responsibilities

• Customer Alignment & Success Planning
  • Participate in internal handover meetings to gain a deep understanding of customer context and account strategy
  • Co-create Customer Success Plans with customer decision-makers, including KPIs, success metrics, tracking methods, and program design
  • Establish clear expectations around engagement models and stakeholder collaboration
• Adoption & Value Realization
  • Drive early adoption and optimal usage of client company solutions following implementation
  • Align with customers on deployment and onboarding plans to accelerate time-to-value
  • Share best practices and strategic guidance to help customers achieve measurable business outcomes
• Customer Health Management
  • Monitor customer health and usage metrics, proactively identifying and mitigating risks
  • Lead regular business reviews to assess progress, celebrate successes, and identify improvement opportunities
  • Support customers in overcoming adoption challenges and advancing their strategic objectives
• Renewals & Account Expansion
  • Identify and qualify upsell and cross-sell opportunities in partnership with Sales Executives
  • Proactively manage retention risks to support successful renewals
  • Coordinate renewal activities with Sales Support, Order Management, and Sales for complex cases
  • Maintain accurate customer and sales data in Salesforce and other required systems

Qualifications

• 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role
• Experience managing small to mid-sized customer portfolios
• Strong stakeholder management, communication, and relationship-building skills
• Proven ability to drive adoption, deliver customer value, and demonstrate ROI
• Proactive, data-driven, and customer-focused mindset
• Experience using CRM tools such as Salesforce
• Business Intelligence experience is a plus

What We Offer

• Meaningful mission – Contribute to impactful work with a purpose-driven organization
• Global mindset – Collaborate within a diverse, international environment
• Continuous learning – Ongoing development through hands-on experience and formal training
• Supportive culture – A workplace that values well-being and professional growth
• Competitive rewards – Comprehensive compensation, bonuses, and health benefits
• Flexible work model – Work in a way that supports balance and high performance
• Stability and trust – Join a reliable organization built on long-term partnerships

Diversity & Inclusion

The company is committed to Diversity, Equity, and Inclusion, fostering a culture of belonging and equal opportunity for all employees.